Unable to delete subscription lists

  • Resolved barger

    (@barger)


    3 years, 4 months ago

    Bonjour,

    Ma configuration WP actuelle

    • Version WordPress : 6.1.1
    • Version php : 7.4.33 64bit
    • Limite mémoire : 256Mo
    • Thème : enfant de Writers Blogily
    • Extensions :Loco Translate; Loginizer; MailPoet 4.3.0; One Click Demo Import; Redis Object Cache; Superb Gutenberg Blocks; Superb Helper; Superb Helper Pro; Superb Recent Posts With Thumbnail Images; UpdraftPlus; Widget Options.
    • Nom de l’hébergeur : Hébergement Web Canada
    • Adresse du site : geraldbaril.com

    Cannot delete subscription lists, even when they no longer contain subscribers. The move to trash function has no effect. What should I do?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    3 years, 4 months ago

    Hi there @barger !

    Thank you for reaching out to MailPoet Support!

    >Cannot delete subscription lists, even when they no longer contain subscribers.

    Mhh, this is odd, could you please share the name of the list that you are trying to delete? I am asking because the WordPress and WooCommerce users’ lists can’t be deleted as explained here.

    Looking forward to hearing back from you!

    Best,

    Thread Starter barger

    (@barger)

    3 years, 4 months ago

    Thanks @danielinhou for your answer,

    The lists I am trying to delete are the ones I have created, e.g.: “Politique” or “Profession écrivain”. It annoys me to see these useless lists lying around in the list table. Strangely, it was possible to delete one of these lists that I had created, but not the others (4 in all). Even the WordPress user list can be put in the trash (not permanently deleted), but not the other lists.

    Plugin Support Dani F. a11n

    (@danielinhou)

    3 years, 4 months ago

    Hi again @barger 👋🏽</img>

    Thanks for confirming.

    Do you see any message in the upper part of the page when you try to delete the list?

    I am asking because I have tried to delete a list on my site and I get this message:

    Link to full image: https://d.pr/i/fRO58X

    Sometimes those messages are hard to spot in WordPress when there are other messages created by other plugins.

    Please review that and keep us posted

    Cheers

    Thread Starter barger

    (@barger)

    3 years, 4 months ago

    Hello @danielinhou,

    I tried deleting a list again and indeed saw the message saying that the list could not be deleted because it was in use by an email. Yet the list was not selected in the mentioned email and additionally the email was disabled. Looking further, I found that old versions of this email, in the trash, contained the selection of lists to be deleted. By permanently eliminating these older versions, I was able to remove the now unnecessary lists.

    Thanks for putting me on the right track!

    Plugin Support Dani F. a11n

    (@danielinhou)

    3 years, 4 months ago

    Hey!

    Great, I wasn’t sure I was going to remember about the trash folder right away! So I am glad that you could find, good job!

    I am now marking this thread as solved, and thanks again for sharing your solution with the community.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

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