Dani F. a11n
Forum Replies Created
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Hi there @neuronprocessing ,
Please open up a new thread and then copy and paste the information from MailPoet > Help > System Info, AND REMOVE ANY PERSONAL INFORMATION, and send that over so we can take a look.
Cheers
Hi again!
Sounds good, please keep us posted if there’s anything else we can do to help.
Cheers
Hi there @nicotn 👋🏽!
Thank you for reaching out to MailPoet Support!
I am afraid that there is no filter to achieve that and providing assitance with custom code is outside our scope of support,
If you need help with custom code, we recommend reaching out to someone from Codeable (affiliate link).
Cheers!
Hi there @ispacecrusader 👋🏽!
Thank you for reaching out to MailPoet Support and for your help. I have already shared this feedback with our developers.
They will analyze it and will implement it if they consider it valuable. You can keep an eye on our changelog here.
Cheers!
Hi there @jorgeletralia 👋🏽!
Thank you for reaching out to MailPoet Support!
The plugin constantly unsubscribes my email (which is registered as my web administrator’s email, of course).
Yes, it could be that your email address got added to our known-bounce list.
Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers!
Hi there @jerrystampfer 👋🏽!
Thank you for reaching out to MailPoet Support!
>but it just says that the ‘destination folder already exists’. Can you please tell me hoe to proceed? I did try purging the cache but no good.
Please follow the steps in this tutorial: Re-installing / Updating the Plugin via FTP
Please note that the Premium plugin doesn’t have its own menu, it will just enable you to use some of the MailPoet Premium functionality.
Cheers!
Hi @omasta 👋🏽:!
Thank you for reaching out to us!
Since you are a use with a Paid Premium plan, could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] phone necessaryHi there @tchitcho30 👋🏽!
Thank you for reaching out to MailPoet Support!
If you have created a form in MailPoet and marked that new field as mandatory, then it will be mandatory in all your form submissions.
You can re-create the MailPoet form if you need it, just make sure that the phone field is not included (or at least not marked as mandatory).
Cheers!
Hi there @gdm57 👋🏽!
Thank you for reaching out to MailPoet Support!
But every time the plugin is updated, the change is obviously lost.
Oh, yes, that file will be replaced every time you update the plugin. You can click on the Add Another Social Network button. Then select Custom, and you will be able to select an image located on your site. For instance in the WordPress Media Library.
I hope this helps!
Cheers!
Hi there @peter-westerlund 👋🏽!
Thank you for reaching out to MailPoet Support!
I’m sorry you’re having troubles importing the list. Could you please try again from scratch and send me a screenshot of the 2 lasts steps? I am asking because I am not able to reproduce the issue on my site.
Cheers!
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Sending won’t workHi @carolwp 👋🏽:!
Thank you for reaching out to us!
Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers
Hi there @philk56 👋🏽!
Thank you for reaching out to MailPoet Support, I have used Google to translate your message into English, however you can continue responding in your native language if that is more comfortable for you.
Could you please share a screenshot of the MailPoet Unsubscribe page under MailPoet > Basics? I’d like to understand more how it is set up.
Cheers!
Hi again Simon,
Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers
Forum: Plugins
In reply to: [NSFW] [MailPoet - Newsletters, Email Marketing, and Automation] MailPoetHi there @annegret2107 👋🏽!
Thank you for reaching out to MailPoet Support, I have used Google to translate your message into English, however you can continue responding in your native language if that is more comfortable for you.
I’m sorry to hear you’re having problems with our plugin. Do you mean that the form was removed from your site’s front-end, or that the form was also removed from the menu MailPoet > Forms?
Looking forward to hearing back from you!
Cheers!
Hi there @affiliatedachs 👋🏽!
Thank you for reaching out to MailPoet Support!
Is there no possibility to add confirmed subscribers to MailPoet list via webhook or other automation plugins?
I do think that if double opt-in is enabled then the confirmation email is mandatory.
Having said that, I have just asked our dev team for advice. Once we have some news about what the next steps are, we will get back to you.
Thanks for your patience.
Cheers!