phone necessary

  • Resolved tchitcho30

    (@tchitcho30)


    3 years, 3 months ago

    Hello,

    I think since the beginning of March but without certainty I no longer receive subscriptions to the newsletter.

    A customer tells me that he does not know how to register and, I look and when I try I have the error message that the telephone field is empty. However, I do not ask for the telephone field to register for my newsletter. Here to help me out I added the field but I don’t need the phone. So even in elementor ->mailpoet 3 -> phone -> none . It does not work.

    Obliged to put the telephone field with the necessary brand for it to work.

    Help me please.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter tchitcho30

    (@tchitcho30)

    3 years, 3 months ago

    Does the form created by mailpoet have priority over that of elementor? I removed the necessary fields from the mailpoet form and it seems to work weird, right?

    Plugin Support Dani F. a11n

    (@danielinhou)

    3 years, 3 months ago

    Hi there @tchitcho30 👋🏽!

    Thank you for reaching out to MailPoet Support!

    If you have created a form in MailPoet and marked that new field as mandatory, then it will be mandatory in all your form submissions.

    You can re-create the MailPoet form if you need it, just make sure that the phone field is not included (or at least not marked as mandatory).

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

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