DaleWA

Hello, I was trying to point out that since the MailPoet logo could not be hosted on an external hosting service that this was not an option for us. All images in a newsletter are displayed in Apple Mail client as broken links. This is shown in the requested screenshot. https://snipboard.io/N1nVsF.jpg. When the emails are viewed in a web browser client the images are displayed. When the emails are viewed in a client like Outlook, you are given the option to load the images.

I have written up a more detailed description of the troubleshooting steps I have completed in a new support thread at https://wordpress.org/support/topic/newsletter-images-not-displayed-in-macos-ios-mail/

Just to update, this was never resolved for our website. I spent hours with the hosting company support and they concluded nothing was wrong on their end. So we continue to send emails with a blue question mark in a big empty square for the MailPoent logo at the bottom.

The IP of the shared hosting server we are sending mail from is 108.167.183.93

The IP of the shared hosting where I placed a copy of the image that did display is 74.208.236.18

I have to figure out how to resolve this. We’ve had to resort to sending emails with no images or logo, but the Mailpoet logo at the bottom still won’t display except as a large empty square box with the blue question mark. If we could work out how to display the MailPoet logo on emails, we could at least still keep using MailPoet.

I spent some time with the hosting company support. During that 2 hr chat, the shared IP we are hosted on suddenly became no longer on a blacklist using mxtoolbox.com. However, I’ve tested the email again and it still won’t display images, including the MailPoet logo. And for many of our subscribers, including my personal comcast email, the newsletter emails end up in spam. We are using MailPoet verified SPF and DKIM records.
As I noted, I have disabled hotlink protection in CPanel and verified correct folder permissions for /wp-content/uploads. Apple privacy settings are not on my iMac, but the problem is for Windows users as well. The domain is not blacklisted.
Does the Google Image Proxy issuer only apply to users viewing the email in gmail?
Since I have tried and resolved everything in your guide to “Images Not Displayed In Emails” what else can I do to not have emails delivered to spam and have the images displayed?

• This reply was modified 3 years, 7 months ago by DaleWA.

Hi Ali, I redid my troubleshooting and discovered I missed some custom code that The Events Calendar support had provided when we first installed The Events Calendar plugin. This is the code that called WPSEO_Frontend. I have removed the code and the calendar functions as expected, and I don’t notice any odd display issues that the code was supposed to fix.

// Prevent Yoast from changing Event Title Tags for Event Views (Month, List, Etc,)
add_action( 'pre_get_posts', 'tribe_remove_wpseo_title_rewrite', 20 );
function tribe_remove_wpseo_title_rewrite() {
    if ( class_exists( 'Tribe__Events__Main' ) && class_exists( 'Tribe__Events__Pro__Main' ) ) {
        if( tribe_is_month() || tribe_is_upcoming() || tribe_is_past() || tribe_is_day() || tribe_is_map() || tribe_is_photo() || tribe_is_week() ) {
            $wpseo_front = WPSEO_Frontend::get_instance();
            remove_filter( 'wp_title', array( $wpseo_front, 'title' ), 15 );
            remove_filter( 'pre_get_document_title', array( $wpseo_front, 'title' ), 15 );
        }
    } elseif ( class_exists( 'Tribe__Events__Main' ) && !class_exists( 'Tribe__Events__Pro__Main' ) ) {
        if( tribe_is_month() || tribe_is_upcoming() || tribe_is_past() || tribe_is_day() ) {
            $wpseo_front = WPSEO_Frontend::get_instance();
            remove_filter( 'wp_title', array( $wpseo_front, 'title' ), 15 );
            remove_filter( 'pre_get_document_title', array( $wpseo_front, 'title' ), 15 );
        }
    }
};

All working as expected now, I could not identify what the exact problem was after implementing your initial fix. Thank you for the assistance.

Hi @talmo – I had tested wth Elementor core updated to the latest version. I’ve discovered I am having issues using Elementor in Safari. The “Edit with Elementor” link is back, but I get the endlessly loading gray Elementor screen. I’ve been through all the suggested troubleshooting steps on the Elementor website. Safe mode…checking WP, PHP, MySQL versions etc. However, Elementor editor does work in Chrome browser. I need to figure out why it will not work in Safari (v 15.0)