Unable to Edit with Elementor

  • Resolved DaleWA

    (@dalewa)


    4 years, 5 months ago

    I updated to my staging site WordPress 5.8.2 while Elementor was 3.1.1. Everything worked as expected. I updated the production site to 5.8.2 and I no longer had the “Edit with Elementor” option to edit any of my pages. Meaning when I tried to edit a page created in Elementor all I had was the page title and a blank white screen where the page text/code should be. I updated Elementor to the latest version, no change. I deleted Elementor completely and re-installed, no change. I enabled Elementor Troubleshooting mode, no change. How to I get back the ability to edit any of my pages created in Elementor?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter DaleWA

    (@dalewa)

    4 years, 5 months ago

    From the Elementor System Info Log:

    PHP: 2021-12-02 17:21:20 [error X 1][/homepages/15/d348692968/htdocs/wp-content/plugins/elementor/modules/library/documents/not-supported.php::18] Class Elementor\Modules\Library\Documents\Not_Supported contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (Elementor\Controls_Stack::get_name) [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2021-12-03 09:47:41 [notice X 1][/homepages/15/d348692968/htdocs/wp-content/plugins/elementor/core/app/modules/import-export/module.php::87] Trying to get property 'label' of non-object [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
    Thread Starter DaleWA

    (@dalewa)

    4 years, 5 months ago

    Ran through the steps of troubleshooting “Can’t Edit With Elementor”. None helped.

    I attempted a restore from Updraft Backup. Found this error message in the log:
    0149.167 () Elementor’s clear cache method exists and will be executed
    0149.183 () Error (Error) occurred when cleaning up third-party cache (clear_elementor_cache) during post-restore: Class ‘Elementor\Core\Page_Assets\Data_Managers\Base’ not found (Code: 0, line 174 in /homepages/15/d348692968/htdocs/wp-content/plugins/elementor/core/files/manager.php)

    • This reply was modified 4 years, 5 months ago by DaleWA. Reason: added additional troubleshooting done so far
    Elementor Team

    (@talmo)

    4 years, 5 months ago

    Hi,
    Did you update your Elementor core?
    If the version is older it can cause issues with loading.

    Thread Starter DaleWA

    (@dalewa)

    4 years, 5 months ago

    Hi @talmo – I had tested wth Elementor core updated to the latest version. I’ve discovered I am having issues using Elementor in Safari. The “Edit with Elementor” link is back, but I get the endlessly loading gray Elementor screen. I’ve been through all the suggested troubleshooting steps on the Elementor website. Safe mode…checking WP, PHP, MySQL versions etc. However, Elementor editor does work in Chrome browser. I need to figure out why it will not work in Safari (v 15.0)

    Thread Starter DaleWA

    (@dalewa)

    4 years, 5 months ago

    Since Elementor is working in Chrome and I am able to edit, I will say my issue is resolved. I’ll continue to try and figure out why it is not working in Safari and will repost a topic on that issue.

Viewing 5 replies - 1 through 5 (of 5 total)

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