cuvelier
Forum Replies Created
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Forum: Plugins
In reply to: [BackUpWordPress] Backup to AmazonS3 doesnt workHi there,
Thanks for getting in touch. I’m sorry to hear you’ve been having a frustrating experience.
Could you email me at owain@humanmade.co.uk and we can discus your issue further, and arrange a refund.
Cheers!
OwainForum: Plugins
In reply to: [BackUpWordPress] keeps calculatingThen I suspect the process is continually being killed.
Could you email your host and ask them if they have a maximum PHP script timeout? Or CPU timeout?
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] ZIP file cannot be readHi Thomas,
Our inbuilt support system is currently down. We’re looking why it’s gone down.
As for this issue you’re experiencing, we’ll still need to investigate the problem.
Hopefully support will be back in action soon, I’ll reach out to you when it’s back.Cheers!
OwainForum: Plugins
In reply to: [BackUpWordPress] keeps calculatingHi there,
Thanks for reaching out.
It’s likely the site size calculation process was killed. You can restart the process by deactivating/reactivating the plugin.
We’ll look at way to enhance this in future.
Cheers.
OwainForum: Plugins
In reply to: [BackUpWordPress] PHP Version 5.2.17 is unsupportedHi Lee,
I was unable to reproduce the issue.
Did you update the plugin from the WordPress Admin? Or from a management service?
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] PHP Version 5.2.17 is unsupportedHi there,
I’m not exactly what the issue there could be, we’ll look trying to reproduce the issue.
In the mean time to regain access you’ll either need to update PHP as soon as possible, or you’ll have to FTP into your site and delete the plugin that way.
Sorry for the inconvenience this has caused you.
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] PHP Version 5.2.17 is unsupportedHi there,
Thanks for getting in touch. Sorry to hear you’ve been having trouble.
So you’re getting this error because the version of PHP installed on your web server is incompatible with BackUpWordPress.
BackUpWordPress requires PHP version 5.3.2 or higher, so you’ll need to contact your host and ask to be upgraded to PHP 5.3.2 or later.
Let me know how you get on,
Cheers!
OwainForum: Plugins
In reply to: [BackUpWordPress] No backup madeHi Nvbwordp,
If the support button isn’t doing anything it’s likely that there’s a Javascript on the page which is stopping the support modal from appearing.
Alternatively you can email us at support@hmn.md.
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] No backup madeWhat version of BackUpWordPress are you running?
I recommend enabling support from the plugin and send us a message through there as it provides us with some more server information.
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] No backup madeHi there,
Thanks for getting in touch.
Presumably this is a complete backup you’re trying? Are you able to create just a database backup? How large is the site you’re backing up?
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] Multisite setupHi David,
Currently in BackUpWordPress it will backup the entire network. As a future enhancement we’d like to add support for the ability to backup individual sites.
If you have any other questions please don’t hesitate to get in touch.
Cheers!
OwainForum: Plugins
In reply to: [BackUpWordPress] 3.2.0 many files missing from backupHey guys,
We’ve just released the latest version which addresses this issue.
Sorry for the inconvenience, please update asap and let me know if you run into any other issues by enabling support and opening a ticket through there.
Cheers!
OwainForum: Plugins
In reply to: [BackUpWordPress] Complete Backup not workingHi Jenny,
Thanks for getting in touch.
Could you try excluding your uploads directory and then run a manual backup to see if it completes? How large is the site you’re trying to backup?
If you like you can enable support and reach out to us through there. That will provide us with more details about your server setup.
Cheers!
OwainForum: Plugins
In reply to: [BackUpWordPress] Version 3.2.0 not creating backupsAnyone running BackUpWordPress 3.2.2 and still experience issues please Enable Support and open a ticket through Intercom.
Cheers!
OwainThis issue should be resolved in 3.2.2.
If you still have any issues please Enable Support and reach out to us through there.
Cheers!
Owain