cusrev
Forum Replies Created
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Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] few issueThanks for using our plugin!
1. Please update the plugin to the version 4.5, clear all caches, and check if the issue with the button is resolved.
2. It sounds like a theme issue. Can you please deactivate our plugin and see if it makes any difference?
3. Please use custom CSS for this purpose. Unfortunately, it is not possible to have a font size that will look good with every possible theme.
4. After 5 questions.
5. It is enabled by default. You don’t need to do anything special.
6. Access to your account at the recaptcha website is required to verify this. Only you have have this access.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Attached image is not displayedWe haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Review Images – Lazy Load supportThanks for providing additional information.
Can you please deactivate the “Siteground” plugin and let me know when I can check your site? We cannot reproduce the issue on our test site. Also, we cannot install the “Siteground” plugin on our test site because we don’t use their hosting.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Still not sending remindersThanks for getting back to us about this problem.
Do you have a staging site or a development site as a duplicate of your live site?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] JS Error when submitting a reviewThanks for reporting this error. It will be fixed in the next update.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] reCAPTCHA conflict in review form and Q&AThanks for reporting the issue. We will check what can be done to host two recaptcha on the same page.
Thanks for sharing the links.
Can you please temporary deactivate our plugin and check if it resolves the error?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] GTIN not included in Google FeedThanks for providing additional information.
As far as I can see, the product from your screenshot is not included in the XML feed at all. It is not just GTIN is missing. The whole product is missing.
Does this product have any reviews that are 3 characters or longer?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Submit review button not showing upThanks for providing additional information.
Just to exclude potential template issues, can you please temporary activate any official WordPress or WooCommerce theme (e.g., https://woocommerce.com/storefront/) and let me know if it resolves the problem?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Sync reviews between languagesThanks for getting back to me about this issue.
Can you please let me know if you have tried asking Polylang support about this issue?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Submit review button not showing upThanks for trying our plugin!
Can you please let me know if you overrode the default cr-ajax-product-reviews.php template?
Thanks for using our plugin!
Can you please share URL of the page with this problem?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Reviews not showing upThanks for using our plugin!
Were reviews displayed on product pages before you installed the Astra theme?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] GTIN not included in Google FeedThanks for trying our plugin!
Can you please provide the following information:
1. A screenshot of the GTIN field in the product details
2. A screenshot of the “Reviews” tab on “Google” page in the plugin’s menu
3. A link to your XML feed with this problemForum: Plugins
In reply to: [Customer Reviews for WooCommerce] Conflict with Atum Inventory AddonThanks for providing additional information.
We’ve checked the issue and a fix will be included into this week’s update of our plugin. However, the problem is actually in the Atum Stock Manager add-on, so ideally you should have reported it to their support. Our fix of this problem is just an additional safety check to protect our plugin from third-party plugins that are doing wrong things on product edit pages 🙂