cusrev
Forum Replies Created
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Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Some orders not showing reminder dateThanks for using our plugin!
1. Can you please try to send a review reminder for those orders manually and see if there will be any error message?
2. No, there are no known issues. Most likely, it is something specific to your site.
Thanks for trying our plugin!
I see that you customized the review section with bespoke code. Most likely, there is some JS code that removes the reviews count. To troubleshoot it, please try deactivating plugins and temporary switching to any official WordPress theme.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] How to remove email footerThanks for the interest in our plugin!
Unfortunately, it is not possible to customize the footer without a Pro license. Here is a support article with additional information about setting up email templates: How to Set Up Basic and Advanced Email Templates.
Thanks for providing additional information!
Unfortunately, I cannot submit a review because your website doesn’t allow it for users without an account.
Can you please deactivate our plugin and check if it resolves the problem?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Do two review plugins conflict?Thanks for providing additional information!
The standard WooCommerce already offers on-page review forms for spontaneous reviews. Moderation can be enabled for them in the standard WordPress settings. You don’t need to install any additional plugin for this.
What do you mean by saying that graphics of the stars are customizable? What kind of customization?
Also, what do you mean by “ranking in star reviews”?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] show_summary_bar= “false” doesn’t workThanks for providing additional information.
Sorry, but I didn’t understand what you were trying to say.
Please copy and paste the sample shortcode from the “Shortcodes” tab in the plugin’s settings to your page. Then, please customize it but be very careful not to make any typos.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Review Images Not ShowingThanks for providing additional information.
If you can see images after deactivating our plugin, it means that the images were uploaded via a different plugin. If you would like to view images uploaded by a different plugin, you will need to keep using that plugin.
Thanks for providing additional information.
You might have our plugin installed but the review form here is definitely from a different plugin: https://oaylo.com/product/dollar-on-board-marker/. I can see that by inspecting the HTML code of the page.
Can you please share a system report for your site? This will help to confirm what plugin you are using. You can generate a system report in WordPress admin area by going to WooCommerce -> Status -> Get system report.
Thanks for trying our plugin!
Can you please share a screenshot illustrating the error?
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Individual Products ReviewsThanks for the interest in our plugin!
Yes, what you described is the default behavior of reviews in WooCommerce. They are displayed only on the product pages to which they correspond.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Reviews desplay customisationThanks for the interest in our plugin!
Yes, the plugin is open source, so you can customize it in any way you want. This article from our support portal might be helpful: How to Override Default Templates.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Do two review plugins conflict?Thanks for the interest in our plugin!
Unfortunately, I don’t know. We’ve never tested them. Most likely there will be some conflict but I cannot confirm it.
Is there any specific reason why you need to have two reviews plugins at the same time?
Thanks for trying our plugin!
I think the problem is that your product doesn’t have an ID. It will not be possible to send a review reminder for a product without an ID.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] Download reviewsThanks for using our plugin!
You can try to re-post them from the “Reviews” page in your account at http://www.cusrev.com.
Forum: Plugins
In reply to: [Customer Reviews for WooCommerce] show_summary_bar= “false” doesn’t workThanks for using our plugin!
It looks like you have a typo (a space before “false”). Please try this code:
[cusrev_all_reviews show_pictures="true" show_products="true" shop_reviews="true" inactive_products="true" show_summary_bar="false"]