Forum Replies Created

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter cracklecode

    (@cracklecode)

    Hi
    >>Also, just to verify, have you tried changing the subject text for the New Order email? If yes, did that work for you?
    Answer: I have changed the subject text, but still no email received.

    Thanks

    Thread Starter cracklecode

    (@cracklecode)

    I have paste the status report here https://pastebin.com/57J3sNq0

    Thread Starter cracklecode

    (@cracklecode)

    Hi,

    >>Confirm that WooCommerce → Settings → Emails → New Order is enabled.
    Answer: Yes enabled

    >>Verify that the recipient email address is correct.
    Answer: Yes recipient email address is correct (jamiethomson@brandnewcopy.com)

    >>Try changing the recipient email address to a different email account and see whether the notification is received there.
    Answer: If I changed the New Order email from ‘jamiethomson@brandnewcopy.com’ to my gmail ID ‘nothingtested001@gmail.com’ then I got email. But I have tested to send a test mail from the site to this email ‘jamiethomson@brandnewcopy.com’ and I got the test mail.

    >>Check whether the notification emails are being filtered into a spam or junk folder.
    Answer: I have checked, no inbox or spam or junk folder

    >>Let us know if you are using any email-related plugins or customizations.
    Answer: No

    >>Share your WooCommerce System Status Report (WooCommerce → Status → Get system report).
    Answer: See attached below

    [ SNIP! ]

Viewing 3 replies - 1 through 3 (of 3 total)