Admin New Order Notification Error

Hi @cracklecode!

Thank you for reaching out.

Since customers are receiving their order emails correctly and test emails sent from your site are also being delivered, it appears that email sending is generally working.

To help investigate why the New Order admin notification is not being received, could you please:

• Confirm that WooCommerce → Settings → Emails → New Order is enabled.
• Verify that the recipient email address is correct.
• Try changing the recipient email address to a different email account and see whether the notification is received there.
• Check whether the notification emails are being filtered into a spam or junk folder.
• Share your WooCommerce System Status Report (WooCommerce → Status → Get system report).
• Let us know if you are using any email-related plugins or customizations.

Once we have this information, we’ll be happy to take a closer look.

Hi @cracklecode!

Thank you for performing those tests and sharing the system status report.

Based on the results, WooCommerce appears to be generating and sending the New Order notification correctly. The fact that the notification is received when the recipient address is changed to a Gmail account indicates that the email is being sent successfully from the site.

Since test emails sent to [ deleted, really do not post emails here again ] are received, but WooCommerce New Order notifications are not, this suggests the issue may be related to how those specific messages are being handled by the recipient mail server.

As an additional test, could you try changing the New Order email subject under WooCommerce → Settings → Emails → New Order and then place a new test order to see if the notification is received? This can help determine whether the messages are being filtered based on their content or subject line.

If the issue persists, I would recommend contacting your email hosting provider and asking them to review their mail logs for [ deleted, really do not post emails here again ] They should be able to determine whether the messages are being delivered, filtered, rejected, or quarantined before reaching the mailbox.

If available, you may also want to check your email provider’s message trace or email logs for any entries related to the missing order notifications.