Roger Correia
Forum Replies Created
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Forum: Plugins
In reply to: [Media Library Assistant] Fatal ErrorIt looks like this user is running an old Windows XP machine with IE8. I have advised her she should seriously consider an upgrade. At this point I will assume it’s a compatibility issue due to the age of the machine/OS/Browser combination that she is running. Thanks for your efforts.
Forum: Plugins
In reply to: [Media Library Assistant] Fatal ErrorI followed up with the member who experienced the problem and she continues to get the same error, regardless if she uploads one image or multiple images. The webform allows up to 4 images to be uploaded.
What’s really puzzling is that she sent me one of her images and I was able to upload it without issue. Also, 14 other members have been successful in uploading their images, so the problem seems to be isolated to her setup. I have asked her for her PC configuration, but at this point my inclination is to leave version 1.70 of MLA in place.
Forum: Plugins
In reply to: [Media Library Assistant] Fatal ErrorI noticed that there are some custom Style and Markup Templates that were created by the developer of our site under the MLA Gallery tab in Settings. Not sure how those need to be managed as we try to revert to a previous version.
Again, I want to make sure we do not impact the existing configuration and end up having to do a lot of rework.
I placed a call to her to get some feedback.
Forum: Plugins
In reply to: [Media Library Assistant] Fatal ErrorThanks for the prompt feedback. I was not the one that set up MLA, so before I deactivate it and delete it, should I be exporting all settings and then re-importing them?
If I delete the latest version, will it also delete the exported settings? I want to make sure I don’t mess up the current configuration. Also, are the settings that are exported, backward compatible?
Our member was using a custom webform to upload images for an upcoming competition. But I have not been able to recreate the problem myself. I asked the member to send me a copy of the image they want to upload so that I can try it myself. So far I have not had any response.
Forum: Plugins
In reply to: [Media Library Assistant] Fatal ErrorOur site is used by our camera club to upload images for competitions. For that we use the Entry Wizard plugin developed by Josie Stauffer.
Our member that experienced this issue was in the process of uploading an image using the EW plugin. I myself have uploaded several images since I upgraded MLA but have not run into the same issue.
Josie has advised me that she does not reference MLA in her plugin, so it must be indirectly being called by WP, not by her plugin.
I have not kept a previous version of the plugin, so not sure how to revert back to the previous version.