Jason Crouse
Forum Replies Created
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@michaeldean a little, because the plugin loads some extra code if the file is detected.
You may want to install a “phpinfo” script on your site to see what version of PHP is actually being used to run WordPress, because I still think that’s the problem.
Best,
JasonForum: Reviews
In reply to: [SlimStat Analytics] I like it, it does the job.Hi @michaeldean, thank you for your kind words! We try our best!
Take care,
Jason@michaeldean Slimstat now checks that the version of PHP being used is compatible with the Browscap library, and if it’s not, it will not use it anyway, so it’s like not having it installed. You can uninstall it in the settings if you want to save about 30 Mb of space on your server.
Thank you,
Jason@michaeldean, does your provider give you access to your error log? I understand that you received a blank page, but usually your server error log will have a more detailed description of what happened. Please understand that “blank page” is not enough information for me to troubleshoot your specific issue. Thank you for your patience.
Jason
Forum: Reviews
In reply to: [SlimStat Analytics] The number one stats pluginThank you for your kind words!
Jason
Forum: Reviews
In reply to: [SlimStat Analytics] Great support for this essential pluginThank you for your kind words!
Jason
@michaeldean, just to confirm, were you getting the same exact Fatal error that other users reported here above?
@wpvoteuser, thank you so much!!!
@michaeldean please confirm with your hosting provider that you are indeed running PHP 7.2, because that error should not appear in that case. However, if it still does happen, please uninstall the Browscap Library as I mentioned here above, and everything will work as expected. I would really appreciate if you could reconsider your rating!
Best,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Slimstat not tracking subscribersMuch appreciated!
Take care,
JasonYou may want to tell them that PHP 7.x has been in its stable phase for more than 2 years already 🙂 And that PHP 5.6 is in it’s EOL phase:
https://www.php.net/supported-versions.php
Also, WordPress itself is planning to switch to PHP 7 by the end of this year:
Anyway, I am already working on a fix that will prevent this from happening again. Apologies for the inconvenience.
Please consider writing a review for Slimstat as a token of appreciation for the support you received. It would be a nice way to say thank you and to let people know how much you value this plugin:
https://wordpress.org/support/plugin/wp-slimstat/reviews/#new-post
Best,
JasonI am going to release a fix, by including code that tests for PHP 7, before enabling the Browscap library. Their documentation says that this third party library I’m using requires PHP 5.6, and that’s what I was testing for, but apparently you need PHP 7. Again, apologies for the inconvenience. A fix is on the way, guys!
Best,
Jason- This reply was modified 7 years ago by Jason Crouse.
Forum: Plugins
In reply to: [SlimStat Analytics] Slimstat not tracking subscribersHa! Good to know that you were able to track down the issue. Please consider writing a review for Slimstat as a token of appreciation for the support you received. It would be a nice way to say thank you and to let people know how much you value this plugin:
https://wordpress.org/support/plugin/wp-slimstat/reviews/#new-post
Best,
JasonForum: Reviews
In reply to: [SlimStat Analytics] I like it, it does the job.Please see:
I hope you can reconsider your rating as we work really hard to support our plugin and fix any issues that arise.
Thank you,
JasonForum: Plugins
In reply to: [SlimStat Analytics] New Update my entire site stopped workingPlease see:
Feel free to join that thread. I’m closing this one to avoid multiple conversations on the same topic.
Thank you,
JasonHi guys,
apologies for this inconvenience. It looks like your server is using an older version of PHP, which is not compatible with the new Browscap library.
Please log into your server with your favorite FTP client and delete the following folder to solve the issue:
/wp-content/uploads/wp-slimstat/browscap-db-master/
You can then reactivate Slimstat (but you can’t install Browscap, when prompted). Could you please let me know what version of PHP you have? Would you mind asking your provider if you could upgrade your version of PHP?
Thank you,
Jason