Jason Crouse
Forum Replies Created
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Forum: Plugins
In reply to: [SlimStat Analytics] Access Log Refreshes One Time Only – NEW THREADHi,
Sorry to hear about your situation with the mods. I’m sure they’ll understand that you meant well.
Can you please check if there are any errors in your browser dev console, when the refresh stops working?
Thank you for your patience in helping me figure out this strange issue.
Jason
Forum: Plugins
In reply to: [SlimStat Analytics] Access Log Refreshes One Time OnlyHi @armbreaker and @macmanx,
I just got a bunch of notifications of new replies to these threads and got worried for a second that something bad had happened. I think this situation is the side effect of English not being the primary language for some people on this forum. I’m sure @armbreaker didn’t mean to cause any conflicts (regardless of his intimidating handle hehe) as I’ve helped him in the past with other issues regarding Slimstat, and he’s always been professional and well-mannered. Please, let’s all calm down and focus our energy on fixing the issue at hand.
Again, my apologies for the credentials misunderstanding, I was not aware of that practice being absolutely forbidden. It will not happen again. I take full responsibility for that.
Thank you,
Jason.Forum: Plugins
In reply to: [SlimStat Analytics] CSV reports formatHi @gertrudew
each report will have its own list of columns, based on what you are exporting. In general, it’s the exact same information you see in your dashboard (i.e., browser name, pageviews, percentage). Feel free to contact our support at https://support.wp-slimstat.com and I will send you an example of what the export looks like.
Best,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Access Log Refreshes One Time Only@captaincrank that leads me to believe that your browser is still loading the old Javascript code.
Forum: Plugins
In reply to: [SlimStat Analytics] Access Log Refreshes One Time Only@captaincrank, do you have async mode enabled in the settings?
Forum: Plugins
In reply to: [SlimStat Analytics] SCREEN OPTIONS doesn’t open@softfully fair enough!
Forum: Reviews
In reply to: [SlimStat Analytics] Excellent plugin & excellent supportThank you for your kind words!
Jason
Forum: Plugins
In reply to: [SlimStat Analytics] SCREEN OPTIONS doesn’t openAny luck? Would you mind downloading the latest update from our Github repo to see if it solves this issue?
Thanks,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Access Log Refreshes One Time OnlyHi all, just letting you know that @armbreaker reported that the new version worked for him. I’m going to close this thread here. If you still need help, please contact me via the support link here above.
Best,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Access Log Refreshes One Time Only@captaincrank that’s quite strange. It MUST be a cache issue of some kind. Could you please contact me at https://support.wp-slimstat.com to investigate this further?
Best,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Slimstat and MultisiteTerrific, thank you for letting me know!
Please consider writing a review for Slimstat as a token of appreciation for our hard work!
https://wordpress.org/support/plugin/wp-slimstat/reviews/#new-post
Best,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Access Log Refreshes One Time OnlyHi @sterndata,
Thank you so much, I asked just because my main concern is to provide timely support to our user community, and avoiding extra work for you moderators hehe.
Cheers,
Jason- This reply was modified 6 years, 11 months ago by Jason Crouse.
Forum: Plugins
In reply to: [SlimStat Analytics] Access Log Refreshes One Time OnlyHi @armbreaker,
I just pushed an update to our GitHub repository. Can you test it and see if it fixes the issue you’re experiencing?
Best,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Access Log Refreshes One Time OnlyHi @sterndata
My apologies, I was not aware of this specific rule. To continue with your analogy, here we are guests in your house, and it’s our duty to behave in a way that doesn’t put others in danger. I will make sure to not ask for credentials in the future and to gather information about the issue at hand using the helpful advice you provided here above.
Out of curiosity, for how long is the modwatch going to last?
Sincerely,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Slimstat and MultisiteHi @homepageware,
thank you for reporting this issue. We are going to update our code so that the minimum default capability to view the reports will be ‘manage_options’ and not ‘activate_plugins’ anymore. In the meanwhile, what you can do to enable Slimstat for your regular administrators, is to go to each subsite, then Slimstat > Settings > Access Control and replace that capability in each of the three fields. Or you can use our Network Settings premium add-on: https://www.wp-slimstat.com/downloads/network-settings/
I’ve already pushed the fix to our Git repo.
Best,
Jason