Support » Plugin: Slimstat Analytics » Access Log Refreshes One Time Only

  • Resolved captaincrank

    (@captaincrank)


    Was waiting on the fix for the access log refresh, and with this update it only refreshes one time. After the first refresh the countdown till next refresh reads:

    Results 1 - 50 of 1.000+ [Refresh in ]

    It just hangs after the first refresh and does nothing.

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Author Jason Crouse

    (@coolmann)

    Hi @captaincrank

    Can you please make sure to clear your browser and server cache? You might still be using the old JavaScript code. If that still doesn’t work, contact us with temporary credentials to take a look at the issue where it’s happening.

    Let me know,
    Jason

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    @armbreaker Please donโ€™t offer to send or post logon credentials on these forums:

    https://wordpress.org/support/guidelines#the-bad-stuff

    You can contact the author on their own site and, once there, the discussion is between the two of you. However, it is not OK to enter or send site credentials on these forums. We donโ€™t want to encourage others (who are less reputable) to do similar things. Itโ€™s a fine line, but one that we need to enforce. Thanks for your cooperation.

    @coolmann Please NEVER EVER ask for credentials. That’s absolutely forbidden in the forums. There are no circumstances where that is acceptable. Your account has been placed on “modwatch” to make sure you understand this. Moderators will need to approve your posts before they become visible.

    ‘ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

    https://wordpress.org/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

    It’s never necessary to do that. Here’s why.

    There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

    You get the idea.

    Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

    Plugin Author Jason Crouse

    (@coolmann)

    Hi @sterndata

    My apologies, I was not aware of this specific rule. To continue with your analogy, here we are guests in your house, and it’s our duty to behave in a way that doesn’t put others in danger. I will make sure to not ask for credentials in the future and to gather information about the issue at hand using the helpful advice you provided here above.

    Out of curiosity, for how long is the modwatch going to last?

    Sincerely,
    Jason

    Plugin Author Jason Crouse

    (@coolmann)

    Hi @armbreaker,

    I just pushed an update to our GitHub repository. Can you test it and see if it fixes the issue you’re experiencing?

    Best,
    Jason

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Modwatch removed. ๐Ÿ™‚

    Plugin Author Jason Crouse

    (@coolmann)

    Hi @sterndata,

    Thank you so much, I asked just because my main concern is to provide timely support to our user community, and avoiding extra work for you moderators hehe.

    Cheers,
    Jason

    • This reply was modified 1 month, 2 weeks ago by  Jason Crouse.

    Jason,

    I tried the new files at github, and the problem still persists. Thankfully everything else works perfectly. Nobody on my side is losing sleep over this issue, so please treat the bug accordingly. ๐Ÿ™‚

    The site in question uses SG Optimizer (cache) from Siteground, though nothing in admin is cached but I dumped the cache multiple times to be safe. My browser (Firefox) dumps the cache on close, and I tested with Edge as well.

    This site is currently running WordPress 5.2.1, PHP version 7.1.30 and MySQL 5.6.40-84.0-log.

    Plugin Author Jason Crouse

    (@coolmann)

    @captaincrank that’s quite strange. It MUST be a cache issue of some kind. Could you please contact me at https://support.wp-slimstat.com to investigate this further?

    Best,
    Jason

    Plugin Author Jason Crouse

    (@coolmann)

    Hi all, just letting you know that @armbreaker reported that the new version worked for him. I’m going to close this thread here. If you still need help, please contact me via the support link here above.

    Best,
    Jason

    Plugin Author Jason Crouse

    (@coolmann)

    @captaincrank, do you have async mode enabled in the settings?

    With async on in settings it does not refresh at all. With async off in settings it refreshes one time only.

    Plugin Author Jason Crouse

    (@coolmann)

    @captaincrank that leads me to believe that your browser is still loading the old Javascript code.

    @coolmann Jason, please help me out! All my posts have been removed, as a Mod says I am doing something wrong (and obviously just makes something up), they call it dog piling… Don’t even know what it is. Have I done something wrong that you noticed? Have I been out of topic or spamming?

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator ๐Ÿš€

    Ok @armbreaker to be direct and to the point, stop, now.

    Your account was flagged for the following reasons:

    https://wordpress.org/support/topic/block-the-person-translating-to-swedish/?view=all#post-11548333

    https://wordpress.org/support/topic/access-log-refreshes-one-time-only/?view=all#post-11609557

    You were reminded why yet again just a few minutes ago: https://wordpress.org/support/topic/no-refresh-2/#post-11624602

    You can review the WordPress Support Forum Guidelines at https://wordpress.org/support/guidelines/

    If you continue in this manner, you will find your account banned. We don’t want to do that, we actually hate doing that, but all of this pretty much just goes to show you don’t have any respect for the Guidelines behind the forum you’re participating in, and we just don’t have time for that.

    Calm down, take a break, come back when you have something constructive to add, please.

    Plugin Author Jason Crouse

    (@coolmann)

    Hi @armbreaker and @macmanx,

    I just got a bunch of notifications of new replies to these threads and got worried for a second that something bad had happened. I think this situation is the side effect of English not being the primary language for some people on this forum. I’m sure @armbreaker didn’t mean to cause any conflicts (regardless of his intimidating handle hehe) as I’ve helped him in the past with other issues regarding Slimstat, and he’s always been professional and well-mannered. Please, let’s all calm down and focus our energy on fixing the issue at hand.

    Again, my apologies for the credentials misunderstanding, I was not aware of that practice being absolutely forbidden. It will not happen again. I take full responsibility for that.

    Thank you,
    Jason.

Viewing 15 replies - 1 through 15 (of 19 total)
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