Jason Crouse
Forum Replies Created
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Forum: Plugins
In reply to: [SlimStat Analytics] Last update broke the site.@pksso I’m glad your issue was fixed. As I said, we’ll update the minimum requirements soon, to avoid any further confusion. As for my last statement, I said “please” 🙂
@promostudio are you using Theme My Login?
Forum: Plugins
In reply to: [SlimStat Analytics] Crashes Avada Theme in Any BrowserI was able to narrow down the problem with Theme My Login. Your situation must be different. Interesting that by removing the shortcode, the issue disappears. I’ll keep looking. In the meanwhile, please downgrade to 4.8.5.1.
Thanks,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Last update broke the site.@pksso yes, your error message was very helpful. We realized that a new function was recently introduced in Slimstat which is only available in WordPress 4.9+. We will either update the minimum requirements or find a way to replace this function with something else. One quick suggestion: next time please create your own thread, instead of adding your issue to an existing one. The mods around here don’t like that.
Jason
Forum: Plugins
In reply to: [SlimStat Analytics] Crashes Avada Theme in Any BrowserThese other users are saying that they use Theme My Login:
https://wordpress.org/support/topic/slimstat-theme-my-login/
Do you have this plugin installed as well?
Forum: Plugins
In reply to: [SlimStat Analytics] Slimstat & Theme my loginHi there. While I figure this out, please downgrade to the previous version.
Download this file to your desktop:
https://downloads.wordpress.org/plugin/wp-slimstat.4.8.5.1.zip
Unzip it and then upload its content to your server under
/wp-content/plugins/wp-slimstat/
DO NOT UNINSTALL the plugin, or you will permanently lose all your data. Just overwrite the files.
Thank you for your patience,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Last update broke the site.@pksso what version of WordPress are you using?
@stokertje thank you for confirming this, other users have pointed out the same kind of issue. We suspect it’s related to a new feature we recently introduced to track redirects. Please roll back to 4.8.5.1 for the time being, until we figure this out.
Thanks all,
JasonForum: Plugins
In reply to: [SlimStat Analytics] The site is experiencing technical difficulties.Ha! That’s good to know. Thank you both for putting me on the right track. I’ll start experimenting with that plugin to see if I can replicate the problem. Would you mind sending me a screenshot of your settings at https://support.wp-slimstat.com/ ?
Forum: Plugins
In reply to: [SlimStat Analytics] The site is experiencing technical difficulties.I tried installing this plugin (even though I did not configure any of the options, I just activated it) and I could not replicate the issue.
@kindnessville are you using this other plugin @kirigamiwabisabi is referring to?
Forum: Plugins
In reply to: [SlimStat Analytics] Crashes Avada Theme in Any BrowserThank you for all the info, I’m going to try different browsers to see if it might be related to the Browscap library we use. I already use debuggers to trace errors at all levels, and I can’t get it to “break” in my sandbox. Are you using Slimstat in Client or Server mode? What caching plugin are you using? Are you using Cloudflare in front of your site? Do you have any redirects in place or custom permalink configurations?
Thanks,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Last update broke the site.I’m having a hard time trying to reproduce this issue on my end to understand what it’s causing it in your environment. While I figure this out, please downgrade to the previous version.
Download this file to your desktop:
https://downloads.wordpress.org/plugin/wp-slimstat.4.8.5.1.zip
Unzip it and then upload its content to your server under
/wp-content/plugins/wp-slimstat/
DO NOT UNINSTALL the plugin, or you will permanently lose all your data. Just overwrite the files.
Thank you for your patience,
JasonForum: Plugins
In reply to: [SlimStat Analytics] The site is experiencing technical difficulties.I’m having a hard time trying to reproduce this issue on my end to understand what it’s causing it in your environment. While I figure this out, please downgrade to the previous version.
Download this file to your desktop:
https://downloads.wordpress.org/plugin/wp-slimstat.4.8.5.1.zip
Unzip it and then upload its content to your server under
/wp-content/plugins/wp-slimstat/
DO NOT UNINSTALL the plugin, or you will permanently lose all your data. Just overwrite the files.
Thank you for your patience,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Crashes Avada Theme in Any BrowserI’m having a hard time trying to reproduce this issue on my end to understand what it’s causing it in your environment. While I figure this out, please downgrade to the previous version.
Download this file to your desktop:
https://downloads.wordpress.org/plugin/wp-slimstat.4.8.5.1.zip
Unzip it and then upload its content to your server under
/wp-content/plugins/wp-slimstat/
DO NOT UNINSTALL the plugin, or you will permanently lose all your data. Just overwrite the files.
Thank you for your patience,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Crashes Avada Theme in ChromeThanks, let’s follow this issue on the other ticket you opened.
Jason
Forum: Plugins
In reply to: [SlimStat Analytics] Crashes Avada Theme in Any BrowserIt doesn’t look like a shortcode issue this time. I’m looking into it.
Thanks,
JasonForum: Plugins
In reply to: [SlimStat Analytics] Last update broke the site.Please make sure all your add-ons are up-to-date. Our code has been updated and you might be using an older version of one of our add-ons that is not compatible with Slimstat 4.8.6.