ckadenge (woo-hc)
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Fatal Error when I search for a pluginHi @acquamarina,
Thank you for reaching out.
I’m sorry to hear you’re experiencing this issue after updating WooCommerce.
The error message you’ve shared indicates there’s an issue with your store. I recommend you try the following steps:
- Deactivate all plugins except WooCommerce to see if the error disappears. If it does, it means there’s a conflict with one of your plugins. Reactivate them one by one until you find the one that’s causing the issue.
- If the error persists after deactivating all plugins, try switching to a default WordPress theme like Twenty Twenty-Four or Storefront. If the error disappears after this, the issue might be with your theme.
- If the error still persists, please share with us your system status report, which you can find under WooCommerce > Status > Get system report > Copy for support.
Let us know how this goes.
Forum: Plugins
In reply to: [WooCommerce] woocommerce_checkout_update_order_metaHi @lenotrep,
Helping out with custom coding of this nature is outside the scope of support that our support staff can help out with here, although I would recommend the following:
- Running the exact question you’re asking, along with the code provided, through an AI platform like ChatGPT for recommendations.
- Checking whether there are existing plugins in the WordPress plugin repository that might be doing that already.
- Joining our WooCommerce Slack community (it does have a developer channel where you can ask coding questions): https://woo.com/community-slack/
Hope it helps!
Forum: Plugins
In reply to: [WooCommerce] Customizing Bank Transfer Payment ReferenceHi @wizardsrl,
does this mean that the payment reference is not displayed or configurable anywhere within the plugin’s settings or tabs on WordPress?
The payment reference for bank transfers in WooPayments is generated automatically and cannot be customized directly from the plugin.
I hope this helps.
Forum: Plugins
In reply to: [WooCommerce] Sale item showing weird pricing textHi @erraproject,
Let me ask the theme builders.
Sounds like a plan.
Please keep us updated on how this goes.
Thanks.
Forum: Plugins
In reply to: [WooCommerce] no shipping option/ no curiersHi @velozsup,
Please never share (or offer to share) login credentials here.
This is a public forum and for the best interest of your sites security, this should never be shared. Just to add, it can result in your account being banned, as seen in the forum guidelines: https://wordpress.org/support/guidelines/#we-reserve-the-right-to-manage-the-forums-to-the-best-of-our-ability
Forum: Plugins
In reply to: [WooCommerce] About me pageGlad to hear it – @missdjein!
I’ll mark this thread as resolved now. Let’s keep the conversation going in the right forum.
Forum: Plugins
In reply to: [WooCommerce] Hide notificationHi @deniseb1985,
I found the cause of the problem. I still have to adjust the notification but at least it’s more or less appropriate now.
Glad to hear it – thanks for letting us know!
I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.
Hi @mcdeth,
Thank you for reaching out.
I’m sorry to hear about the issues you’re facing on your checkout/cart page. Before we can be able to assist you troubleshooting this further, I’d like to understand your site properly.
Please share with us the necessary information below for us to investigate the issue further:
- System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
- Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Once we have more information, we’ll be able to assist you further.
Forum: Plugins
In reply to: [WooCommerce] Enhanced Support for Variable Products in Grouped ProductsHi @carlbensy16,
Thank you for reaching out.
We appreciate your feedback and suggestions.
However, we recommend sharing feedback and suggestions via our feature request portal. This portal allows for merchants to share feature requests and upvote those features to have our developers improve the plugin.
You can find the feature request portal here. You can also read more on how it works from this guide.
In the meantime, you might want to consider using a WooCommerce extension such as Product Add-Ons for WooCommerce that allows you to add custom product variation options directly on the product listing page.
We appreciate your willingness to contribute to the improvement of WooCommerce.
Have a great day.
Forum: Plugins
In reply to: [WooCommerce] WooCommerce causes a fatal error on my siteHello @easyenjoy888,
Thank you for reaching out.
I understand you’ve received an automated email from WordPress regarding a fatal error on your site associated with the WooCommerce plugin. I’m here to help you resolve this issue.
Firstly, please try follow the instructions in the email to check your website and the specific page for any visible issues. If you can’t access your dashboard normally due to the site appearing broken, you can use the special “recovery mode” link provided in the email. This will allow you to safely log in and investigate further.
If the issue persists, please provide us with the error logs. You can find these in your website’s directory. If you’re unsure how to do this, your hosting provider should be able to assist you.
Once we have the error logs, we will be able to better understand the issue and provide a solution.
Looking forward to hearing back from you.
Forum: Plugins
In reply to: [WooPayments: Integrated WooCommerce Payments] Change Decimsl SeparatorHi @mohammedmalleck,
Yes , this is what I wanted. Ty for your time.
I’m glad we were able to help!
If you have a few minutes, we’d love if you could leave us a review.
Forum: Plugins
In reply to: [WooCommerce] Please can someone look into this for me? [Order Issue]Hi @jeffwebsys,
Thank you for reaching out.
I’m sorry to hear about the issues you’re experiencing with your orders.
So that we can be able to investigate this even further, please share with us your System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
Looking forward to hearing back from you.
Hi @renspiritwork,
well drop my suggestion in the suggestion hat.
For suggestions, we recommend using the feature request portal to share suggestions. We recommend users to submit feature requests using this direct link, where other merchants can also upvote the recommended features.
You can learn more about feature requests here.
Forum: Plugins
In reply to: [WooCommerce] About me pageHi @missdjein,
Thank you for reaching out.
If I understand you correctly, this issue seems related to the Pinterest for WooCommerce plugin and not the core WooCommerce plugin.
In this case, it’s best to ask for insight related to those on the official Pinterest for WooCommerce plugin by following this direct link.
Looking forward to assisting you further there.
Forum: Plugins
In reply to: [WooCommerce] WooCommerce/src/packages.phpThank you for reaching out.
Sorry to hear the issue you’re facing with the WooCommerce plugin. Before we can proceed with further steps, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
- Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Once we have more information, we’ll be able to assist you further.