chargeup

FYI, figured out the issue. My hosting company (a well know one btw) adds a piece of code to the wp-config file for their WordPress management and AutoUpdate services. The code is causing these issues on sites.

Thanks again for your assistance.

My apologizes for the confusion. I meant to say I’m updating to the most recent version. I am still at 6.7.1 and there is a needed update. I am not getting the Update button but instead the button that says “Re-install version 6.7.2” even though version 6.7.1 is the current version.

My hosting company has helped me drill further into the problem. It seems to definitely be coming from the Elementor plugin. Most likely from this cron event elementor/tracker/send_event

The error is also showing in Elementor > System Info > Logs here:

PHP: showing 1 of 1

PHP: 2024-09-17 16:25:03 [warning X 3][/home/customer/www/mywebsite.com/public_html/wp-content/plugins/elementor/core/common/modules/connect/module.php::246] Attempt to read property “email” on null [array ( ‘trace’ => ‘ #0: Elementor\Core\Logger\Manager -> shutdown() ‘, )]

Here is the code it’s triggering:

foreach ( $users_query->get_results() as $user ) {
$connect_common_data = get_user_option( Common_App::OPTION_CONNECT_COMMON_DATA_KEY, $user->ID );

if ( $connect_common_data ) {
$users [] = [
‘id’ => $user->ID,
’email’ => $connect_common_data[‘user’]->email,
‘roles’ => implode( ‘, ‘, $user->roles ),
];
}
}

Is this an issue with how Elementor is tracking data when the Usage Data Sharing is checked?

Hope this helps.

As with any plugin issue and support I’d say I wouldn’t always be so quick to blame another plugin or theme.

I’d be glad to give you access to my site if you want to look around and reproduce the issue. This site isn’t using many plugins and the theme and plugins that I am using are highly used.

Thanks. I just submitted a ticket over there.

Can you double check with your team to see if this is a possibility?

I have seen a few other times (for example with a Paypal security issue on another plugin) they just added the patch only to that section of code in the old version and renamed the version by 1 number. They didn’t force an entire plugin update.

Just making sure it’s not a further security issue that I need to roll back a backup on then update your plugin fully to 7.6.1.

I’m not sure which customer of yours you are actually referencing here.

1. For starters I DIDN”T put in a support ticket for the issue I’m experiencing with Ultimate Addons at the time. As stated in my review I’ve basically thrown in the towel on most support tickets unless it’s absolutely necessary. And while some errors are harmless, some others aren’t. As with any developers and site owners, no one likes to open up developer tools and see a bunch of red errors. It looks bad for developers and it looks bad for less skilled site creators if their clients can also see these errors. I wouldn’t be so casual throwing out comments like they are harmless. It’s also dishonest to openly say you are helping me with a support ticket I placed for Ultimate Addons when I didn’t submit a ticket.
2. I do have tickets that are still open from much earlier in the year.
3. Not sure what console errors you are referencing, but I have also had that experience with your team myself. If by “finding a solution” you mean simply clicking a setting that actually does work or changing a setting on your theme. From my current experience and there are still multiple tickets open so this could change but the settings that don’t work still don’t work and those issues haven’t been resolved yet.

You may be referencing a different customer of yours in your response. Either way, you should make sure you take accountability and iron out these issues.