Have done. thanks so much!
HI Patrik,
Thanks so much for getting back to me!
They seem to be able to create a username that is their email address and username they setup when they joined as a member using woocommerce (eg. username: Sarah.Jones linked to email hello@mybiz.com) and then somehow there is another one created that is username: hello@mybiz.om linked to email hello@mybiz.com). I didn’t have this issue before adding the directory and userswp. it’s really odd!
http://www.sawoman.com.au is the website.
thanks so much for the speedy reply!