Umar

Hello @luhgar ,

I hope this message finds you well 🙂

Sorry for the delay in replying you here in this thread and thank you for your kind patience with this.

Yes, I am getting your concerns about the module’s performance within different sizes of the window OR mobile view as well. I would inform you that it also depends on the responsiveness of the theme mainly that you are using on your site.

However, in that case, have you tested for any conflicts with the proper steps as explained below along with the basic troubleshooting? Please see the instructions below for how to do this and take a look once again for your reference, check if you have missed anything in the process:
https://wpastra.com/docs/troubleshooting-steps/#basic-troubleshooting-steps

Please make a full site backup (files+database) before making any changes.

NOTE: Always ensure you are running with the updated version on your site.

Thank you,
Umar

• This reply was modified 3 years, 5 months ago by Umar.

Hello @oresano ,

Glad to see your love for this plugin 🙂

Thank you so much for taking the time to leave us a review!

Such words motivate us to do more good work. We hope you will continue to have a 5-star experience 🙂

Thank You,
Umar

Hello @gianfranco718 ,

Thank you for your kind patience and we are sorry for the delay in response here.

This is a really strange thing, I have never seen such an issue with any other site(s) where EHF is installed. Did not receive anything like this from any other EHF user(s) till now.

Did you check this by deactivating other third-party plugins to make sure if it is a conflict issue?

If still something is going wrong then we need to check the settings from the back-end if you allow us and test by login into your site to troubleshoot further things from our end. I will discuss this with our developer also if needed after that.

If you need help with this, don’t hesitate to open a new ticket. Kindly visit the following link and fill out the contact form with detailed information. Here is the link:
https://wordpress.org/support/topic/read-this-first-31/

Thank you,
Umar

Hello @carolinacalderon ,

Glad to see your love for this plugin 🙂

Thank you so much for taking the time to leave us a review! We hope you will continue to have a 5-star experience 🙂

Thank You,
Umar

Hello @blueprint4 ,

I am marking this topic as resolved due to inactivity and assuming the issue is resolved at your end.

Feel free to reply or open up a new issue thread if you still face any problems.

Kind regards,
Umar

Hello Widianto,

I am marking this topic as resolved due to inactivity and assuming the issue is resolved at your end.

Feel free to reply or open up a new issue thread if you still face any problems.

Kind regards,
Umar

Hello @topboj ,

I am marking this topic as resolved due to inactivity and assuming the issue is resolved at your end.

Feel free to reply or open up a new issue thread if you still face any problems.

Kind regards,
Umar