drop-down menu (hamburger) problem when cookies not accepted

  • Resolved gianfranco718

    (@gianfranco718)


    1 year, 5 months ago

    Hi,
    if an user does not accept marketing cookies, the drop-down (hamburger) menu does not work!
    When the user does accept marketing cookies, it works.
    what could be the problem?

    If the normal main menu is used (Elementor Header & Footer Builder deactivated) everything works fine.

    I’m using elementor free, Astra theme, WordPress 6.1 and cookiebot plugin.

    Thanks in advance!
    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • Umar

    (@bsfumar)

    1 year, 4 months ago

    Hello @gianfranco718 ,

    Thank you for your kind patience and we are sorry for the delay in response here.

    This is a really strange thing, I have never seen such an issue with any other site(s) where EHF is installed. Did not receive anything like this from any other EHF user(s) till now.

    Did you check this by deactivating other third-party plugins to make sure if it is a conflict issue?

    If still something is going wrong then we need to check the settings from the back-end if you allow us and test by login into your site to troubleshoot further things from our end. I will discuss this with our developer also if needed after that.

    If you need help with this, don’t hesitate to open a new ticket. Kindly visit the following link and fill out the contact form with detailed information. Here is the link:
    https://wordpress.org/support/topic/read-this-first-31/

    Thank you,
    Umar

    Umar

    (@bsfumar)

    1 year, 4 months ago

    Hello @gianfranco718 ,

    I am marking this topic as resolved due to inactivity and assuming the issue is resolved at your end.

    Feel free to reply or open up a new issue thread if you still face any problems.

    Kind regards,
    Umar

    • This reply was modified 1 year, 4 months ago by Umar.
    • This reply was modified 1 year, 4 months ago by Umar.
Viewing 2 replies - 1 through 2 (of 2 total)
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