Umar

Hi @marktrader ,

Thank you for your kind patience and co-operation. Sorry for the delay in replying to you here.

About your reported issue:
By looking at your query and after checking your site, it seems like the conflicting issue is there probably. In this case, have you tested for any conflicts with the proper steps as explained below along with the basic troubleshooting?

Please see the instructions below for how to do this and take a look once again for your reference, check if you have missed anything in the process:
https://wpastra.com/docs/troubleshooting-steps/#basic-troubleshooting-steps

Instead of going back and forth, I will suggest you to please troubleshoot things by activating the default WordPress theme and deactivating all the additional third-party plugins you have installed on the site, as explained above. Please make a full site backup (files+database) before making any changes.

NOTE: Always ensure you are running with the updated version on your site.

Let me know how it goes and I will take another look if needed.

Thank you,
Umar

• This reply was modified 3 years, 4 months ago by Umar.

Hi @noxerr ,

Thank you for your kind patience and co-operation with this.

Kindly check by editing the same header/footer, see if it was selected only for “Logged In” users from the User Roles option, see the screenshot for your reference:
https://d.pr/i/xfsSdb

Change it to All users. Please check once again and let me know if you need any further assistance 🙂

Thank you,
Umar

• This reply was modified 3 years, 4 months ago by Umar.

Hi @fasil878 ,

Thank you for your kind patience with this and sorry for the delay in replying to you here.

About your reported issue:
By looking at your query and after checking your site, it seems like the conflicting issue is there probably. In this case, have you tested for any conflicts with the proper steps as explained below along with the basic troubleshooting? Please see the instructions below for how to do this and take a look once again for your reference, check if you have missed anything in the process:
https://wpastra.com/docs/troubleshooting-steps/#basic-troubleshooting-steps

Instead of going back and forth, I will suggest you to please troubleshoot things by activating the default WordPress theme and deactivating all the additional third-party plugins you have installed on the site, as explained above. Please make a full site backup (files+database) before making any changes.

NOTE: Always ensure you are running with the updated version on your site.

Let me know how it goes and I will take another look if needed.

• This reply was modified 3 years, 4 months ago by Umar. Reason: spelling mistake
• This reply was modified 3 years, 4 months ago by Umar.

Hello @zarghas ,

I am marking this topic as resolved due to inactivity and assuming the issue is resolved at your end.

Feel free to reply or open up a new issue thread if you still face any problems.

Kind regards,
Umar

Hi @gamicord ,

Yes, that’s a part of Ultimate addons for Elementor plugin.

Kind reagrds,
Umar

Hello @gianfranco718 ,

I am marking this topic as resolved due to inactivity and assuming the issue is resolved at your end.

Feel free to reply or open up a new issue thread if you still face any problems.

Kind regards,
Umar

• This reply was modified 3 years, 4 months ago by Umar.
• This reply was modified 3 years, 4 months ago by Umar.

Hi @christianamplo ,

Thank you for your kind patience with this and sorry for the delay in replying you here.

About your reported issue:
WordPress themselves recommends running PHP 7.4 as a minimum. For more details, kindly go through this link:
https://wpastra.com/guides-and-tutorials/changing-wordpress-php-version/

Hope this helps!

Thank you,
Umar