Colin Stearman

Hi Martin,

Sorry to hear that the SSO plugin may not working for you. Reading your description of what is happening, it seems that, if you create a user in WordPress, the user also gets created in TNG but when you log into WordPress using that user and the go to TNG you are not logged in. I’m assuming that’s right.

An important point, when you’ve created the user in WordPress and want to give them more than guest access to TNG, make sure you are going into TNG’s Administration Panel, and the User’s area and enabling the TNG account in the Review tab for the person. The plugin won’t log the user into TNG automatically until you approve the account there (which you don’t have to do to give them guest access!). The FAQ section of the plugin says this:

Approving the WordPress registration does NOT approve the TNG one. That must be done separately in TNG’s administrator panel, so that you can decide whether or not to give them TNG access, and if so, at what level, branch, etc. 

Assuming you have done the above, here are my questions:

1. What version of WordPress are you running?
2. You have installed 1.1.2 of the plugin I assume.
3. Did you install an earlier version and have it work?
4. What version of TNG are you running?
5. I am assuming from your details that WordPress and TNG are on the same server?
6. Can you give me a basic user test account so I can see first-hand what is going on?
7. When you entered /homepages/16/d387908500/htdocs/KFHSWP/tng into the settings in the TNG Installation Location box did it accept it and leave it in the box, or complain that it couldn’t find the TNG installation, and empty the box? My guess is the former.

Once we’ve got these preliminaries out of the way I can look into, and describe to you, how the auto sign-in to TNG so we can figure out what’s going on.

I hope this helps. Please le me know either way.
Colin

Hi,

I am sorry to hear that. You should not get critical errors no matter what you enter in, so without more details I am hard pressed to explain in.

First, are you sure you have installed the latest plugin version, 1.1.2? An obvious question to ask first and get out of the way.

Second, you told me earlier that your directory structure is the same as mine:

|– familytree (TNG reachable via subdomain of domain 1 oder 2)
|—-config.php
|—-(etc)
|–public_html (WordPress reachable via domain 2)
|—–wp-admin
|—–wp-content
|—–wp_includes
|—–(etc)

So am not sure why you are entering ../tngdemo/ in the TNG Installation Field box. Your TNG directory relative to public_html/wp-admin would be ../../familytree, but I do not see that you say you tried that. Does that work? If not what does it do? If it can’t find your TNG installation at the entered path it should just say so and empty the box, not crash.

For example, when I enter an incorrect path to the TNG installation in the settings for my directory structure it just empties the field and puts up a message saying “TNG installation path provided does not exist“. In fact, if I put ANY folder path (or anything else) that is not the TNG path it does that. It does not crash (but the previous version would have!).

It sounds very much like the old plugin version is still running. You might try uninstalling it and re-installing it to see if that makes any difference.

Please try these ideas and let me know. If it persists then the more information about your situation, what you are entering, and the outcome would be very much appreciated.

Thanks,
Colin

Hi,

I haven’t forgot about this. I am waiting for Strategy11 to fix an apparent bug in their Formidable Forms Registration Add-On which is preventing me from testing my revisions. I am expecting that shortly. My plugin code changes are complete, they just need final testing.

Thanks for your patience,
Colin

Further to my note above, until this issue is resolved I suggest you deactivate the Single Sign On For TNG plugin. This will prevent you getting the “critical error” warning.

Once I understand and repair the issue you will be able to re-activate and update it.

Hi Uwe,

I am looking into this. Why can you not use an absolute path to the TNG installation? When you enter ../../tng-folder in the TNG Installation Location box and submit it, what does the contents of the box change to? Does the absolute path make sense to you?

I am looking into allowing relative paths in that box that don’t try change to absolute. More soon.

Hi Paul,

Thanks for your question. Before I can answer properly I need to understand your situation. You say you use a common U/P but is that for the WordPress site or the TNG site?

If you have specific user accounts from everyone in WordPress, and a single common one for TNG then my answer will be different from one common U/P for both.

Assuming multiple WordPress accounts and a single TNG, then what is needed is the ability for my plugin to extract all the WordPress users (possibly by role) and add equivalent TNG accounts. Right now it can’t do that but I will look into it.

But, if you are using a single account for all users, then you would need to add a registration page and have each user register for an account. The plugin will then behave as described below*. This would obviously be more secure, and remove the need to change the account password regularly, but perhaps be a bit onerous for your existing users. Better in the long-run though.

It is worth me describing better how the plugin deals with new WordPress registrations. So here goes:

*When a person applies for an account at the WordPress site an entry for the person is added in both WordPress and TNG, awaiting separate approval. Approving the WordPress registration does NOT approve the TNG one. That must be done separately in TNG so that you can decide whether or not to give them TNG access, and if so, at what level, branch, etc.

In my site I ask the prospective user a number of questions, to help me decide what level of WordPress/TNG access I will give them. Take a look at the registration page at http://www.stearman.com. There are a number of plugins that allow you to add questions to the registration form. Any one should do.

Sorry for being long-winded here but I need to properly understand your situation before contemplating a plugin enhancement.

Cheers,
Colin