BraveNewCode Inc.

Hi,

Sorry to hear about the trouble you’re having. We have made note of this for the development team and we hope to address it in an upcoming release.

However, only the MobileStore theme, which is only available in WPtouch Pro officially supports WooCommerce. Regarding the testimonials post type, what plugin are they from?

Regards,

Emilio Rivera
WPtouch Support

Hi,

You’re right that disabling caching for mobile users will prevent any performance improvements on mobile, but the reason that we suggest this is so that your mobile (and desktop) users aren’t accidentally served the wrong version of the site. Most caching plugins are not able to distinguish between mobile and desktop users, and do not realize that WPtouch creates a completely separate mobile version of the site. As a result, with caching plugins enabled for mobile, mobile users can get the desktop version of the site, and vice versa.

To enable compression for mobile users through WPtouch, there are a few options.

1. You can use a caching plugin that is able to distinguish between desktop and mobile users. Some plugins that do this are WP Rocket, and WP Fastest Cache in their premium versions, though I’m not sure if they also offer compression. You can reach out to those plugins to confirm. Other caching plugins may also work, look for a feature like mobile detection.

2. With WPtouch Pro, we offer an extension, Power Pack, which is able to do both caching, and combining and minification of JavaScript/CSS files, though it won’t compress (gzip) them.

3. You may be able to use a plugin such as Autoptimize, which can combine/minify/compress files without caching.

4. You may also be able to enable compression on your server. This will depend on your webhost, but Apache and NGINX can both be configured to compress JS/CSS files, independently of WordPress.

Regards,
Adam Di Pardo
WPtouch Support Specialist

Hi Mario,

Sorry for the late reply. Jetpack comments were previously not compatible with WPtouch, but our latest version, 4.3.7, should fix this and if you update to that version, you should see JetPack comments work on your mobile site.

Regards,
Adam Di Pardo
WPtouch Support

Hi,

WPtouch does load a complete theme that is independent of the desktop theme. If you’re seeing the desktop theme when viewing your website on a mobile device, it means WPtouch is not loading on it. We’ll be happy to take a look at the website in question and help you resolve the issue. You can share the website’s URL here and we’ll take a look for you.

We’d love to have a chance to earn a 5-star review from you!

Regards,

Emilio Rivera
WPtouch Support

Sorry to hear about the trouble you are having. Can you describe exactly what happens when you activate WPtouch? Do you see any error messages?

Regards,

Emilio Rivera
WPtouch Support

Hi,

Adding the code to the root-functions.php file only works in a WPtouch Pro child theme. A workaround, in WPtouch (free) would be to add the code as a plugin. If you’re not familiar with creating a plugin, please refer to the instructions here – https://codex.wordpress.org/Writing_a_Plugin

Essentially, all you need is a .php file uploaded to your /plugins directory with the code found below.

<?php
/*
Plugin Name: WPtouch Sidebar Support
*/
add_action( 'init', 'register_widgets' ); add_action( 'wptouch_body_bottom', 'output_my_sidebar_at_bottom' ); function register_widgets() { register_sidebar( array( 'name' => 'WPtouch Bottom', 'id' => 'wptouch-bottom-1', 'description' => 'WPtouch sidebar for the bottom of the content' ) ); } function output_my_sidebar_at_bottom() { dynamic_sidebar( 'WPtouch Bottom' ); }

Regards,

Emilio Rivera
WPtouch Support

Hi,

Please check if this only happens when leaving a comment when viewing the WPtouch theme. Switch to the desktop theme, leave a comment and let us know if the issue is exclusive to WPtouch. If it is, we’ll be happy to further investigate. Thank you.

Regards,

Emilio Rivera
WPtouch Support