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Viewing 15 replies - 1 through 15 (of 19 total)
  • Thread Starter boucherleo

    (@boucherleo)

    Jonathan, I would be glad to create an account for this purpose. What kind of access will it need?

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    Jonathan, I didn’t get an automatic reminder from the test event. I manually sent one from the event, which worked fine. I changed the data of the test event to 10/27 and the reminder interval to two days, which means I should get an reminder email.

    As I mentioned, other automated events (like backups work – which manages to send me an email when a backup is done) but not events.

    What would be different between the email being sent out by the backup plugin working but not the notice for events?

    What file/process is responsible for the email being sent out?

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    Jonathan, I also turned on debugging on our site and have access to the debug log.

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    Jonathan, if I can send out the email manually, it makes no sense that an automated email would fail because of the number of email addresses being sent to. To simplify and test this further, I created a test opportunity for Saturday (fixed event, limited to 1 volunteer). I signed up for the event and set the reminder interval for one day. Following the logic of the application, I should get an automatic email tomorrow reminding me about the event.

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    Jonathan, the event reminders are set for 7 days, the events are fixed dates and the dates of the events are set correctly. Other automated tasks run correctly.

    What else can we look at to solve this issue?

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    Thanks, I will pass along this information.

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    Jonathan, what you charge to do the custom programming you mentioned?

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    Jonathan, in regards to:

    “Per my previous note, if you want to list the volunteers for an event, you’ll want to take a look at the WI_Volunteer_Management_Opportunity class in the /includes/class-opportunity.php file of the plugin. If you’re able to call that class you can then use the get_all_rsvped_volunteers() method which will return an array with each of the RSVPed volunteers for that opportunity.”

    What what you/your group charge for doing this kind of work? Just curious? Right now I am manually copying the volunteer information to various pages and would rather do it automatically.

    Thanks,

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    Jonathan, the information I posted didn’t show the number of days for the reminder, which is set to 7. All opportunities are fixed dates.

    Why would there only be one reminder

    Thread Starter boucherleo

    (@boucherleo)

    Here are the settings for email reminders:

    Wired Impact Volunteer Management: Help & Settings
    Help
    General
    Opportunity Defaults
    Email
    From Email Address

    The email address you’d like to send from. If blank “wpadmin@hometownband.org” will be used from the General Settings.
    From Email Name

    The name of the person you’d like the emails to be sent from. If blank “” will be used from the General Settings.
    Volunteer Signup Email Subject

    The subject of the email to a volunteer after they sign up.
    Volunteer Signup Email
    p

    The email to a volunteer who just RSVPed. You can use the variables {volunteer_first_name}, {volunteer_last_name}, {volunteer_phone}, {volunteer_email}, {opportunity_name}, {opportunity_date_time}, {opportunity_location}, {contact_name}, {contact_phone} and {contact_email} which will be replaced when the email is sent.
    Admin Email Address

    The person to notify when volunteers sign up. The contact for the volunteer opportunity will also be notified. If this field is blank then only the contact will be notified.
    Admin Signup Email Subject

    The subject of the email to the admin after someone RSVPs.
    Admin Signup Email
    p

    The email to the admin after someone RSVPs. You can use the variables {volunteer_first_name}, {volunteer_last_name}, {volunteer_phone}, {volunteer_email}, {opportunity_name}, {opportunity_date_time}, {opportunity_location}, {contact_name}, {contact_phone} and {contact_email} which will be replaced when the email is sent.
    Number of Days Prior to Opportunity to Send Reminder

    The number of days prior to a one-time volunteer opportunity to send a reminder. Flexible opportunities do not send a reminder email. Ex: 4
    Volunteer Reminder Email Subject

    The subject of the reminder email sent to volunteers prior to their opportunity.
    Volunteer Reminder Email
    p

    The reminder email to volunteers before their opportunity arrives. This is sent to the admins with the volunteers BCC’ed. That way you know when the email has gone out. You can use the variables {opportunity_name}, {opportunity_date_time}, {opportunity_location}, {contact_name}, {contact_phone} and {contact_email} which will be replaced when the email is sent. Since only one email is sent do not use any of the volunteer specific variables.

    Here is what looks like the only scheduled event for email reminders:

    send_auto_email_reminders Dec 9, 2016 @ 19:00:00 – One-off event

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    Jonathan, our wordpress blog is hosted by Network Solutions. We have the WordPress blog plan, with wordpress, email accounts and ftp access to the site.

    I have a backup plugin that I can schedule a backup with to test cron. I am doing that now and will report back whether that works or not. This will prove or disprove the proper running of Cron.

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    Jonathan, 7 days is the number of days set. All the opportunities are setup as one-time events.

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    Jonathan, in the bcc we are not getting the list of volunteers. Nor is the reminder email going out automatically. I checked the metadata for an opportunity taking placed on October 1st and the only email sent out was the one I manually sent to the volunteers.

    My thought is why reinvent the wheel as it seems to me that the automated process to send the reminder email should be sending a bcc with the volunteer information, which it is not doing. Is there a way that we figure out why this is not happening?

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    I manually sent out the reminder email, but it did not include a list of who has signed up for the event. This is what the get_all_rsvped_volunteers() call in the class-email.php is supposed to do as shown here: https://github.com/marcDeSantis/wired-impact-volunteer-management-1/blob/master/includes/class-email.php.

    Where is the disconnect? How can I get this email to include the list, be sent out automatically and should the manual email reminder have contained the list of people signed up for the event?

    Leo

    Thread Starter boucherleo

    (@boucherleo)

    Jonathan, my understanding is that when the reminder email is generated, that process sends an email to the people that signed up as well as a bcc to the admins. In the email, there is supposed to be a list of all the people that signed up for an event. This is accomplished by the class-email.php file.

    What I/we want to do is to call/run the class-email.php file whenever we want or to create a customized copy of it that only sends the bcc part of the reminder email and can also be run/called whenever we want.

    Does this make sense? Can it be done?

    I also noticed that the reminder email does not seem to have been sent out, although we have an October 1st event and the reminder interval is 7 days.

    Leo

Viewing 15 replies - 1 through 15 (of 19 total)