beardedginger

Hi,

You can try disabling the features below, they are the most common settings that cause issues.

Hackrepair Blacklist Feature
(Security> Settings> Banned Users)

Filter Long URL Strings
(Security> Settings> System Tweaks)

Filter Non-English Characters
(Security> Settings> System Tweaks)

You may also try enabling XML-RPC and allowing Full Access to the REST API.
(Security> Settings> WordPress Tweaks> XML-RPC)

If none of those produce a result this may be the result of a plugin or theme conflict.

Thanks,

Matt

Hi,

The only image that was not displaying was inside the header of the page, all other images loaded without issue. It looks like that image is no longer being found in the location that it is saved. I would start by making sure nothing corrupted that image or image location.

Thanks,

Matt

Hi,

The Really Simple SSL plugin is more robust than our feature since its primary purpose is SSL related. Our plugin will redirect all pages or the pages you’d like individually. But it doesn’t help with mixed-content errors.

Thanks,

Matt

Hi,

You can add the code below into the wp-config.php file anywhere as long as it is between the first line ( <?php ) and the line that says / That’s all, stop editing. Happy Blogging / to temporarily disable all features so you can log in.

define(‘ITSEC_DISABLE_MODULES’, true);

Once you are back in, can you check to see if you have Hide Backend or Away Mode enabled? If you do, can you please disable them to see if that resolves the issue?

Thanks,

Matt

Hi,

Thank you for your suggestion, I will be happy to pass this along to the developers. However, I am unsure if or when this change will be implemented.

Thanks,

Matt

Hi,

The Security plugin can generate email but does not have the ability to send it. If you look in your logs, do you have any email failure entries?

You can use the email health check plugin below to test your email functionality. You may also reach out to your host to see if there is an issue with the wp_mail function.

https://wordpress.org/plugins/check-email/

Thanks,

Matt

Hi,

Another option you may try is enabling all Security features you wish to use and then disable them one at a time to determine the culprit that is causing the issue. Unfortunately, this is the first instance I have heard of this issue so it may simply be a plugin conflict.

Thanks,

Matt