Thanks for sharing that @sgmsolutions.
Hi @johnfinn316,
Sorry for the delay getting back to you on this.
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Perfect!
Thanks for letting us know!
Hi @edrisz,
Thanks for the screenshot.
To start with, try checking if WooCommerce Integration System User is available or not on your Facebook Business Manager.
First, visit your Business Manager, and check if WooCommerce Integration System User is there:
Link to image: https://d.pr/i/PpNUG4
If it’s there, please click on the Commerce account tab, and check if the System User is added to the Commerce account (the one with the associated catalog you want to connect to with Facebook for WooCommerce):
See an example here:
Link to image: https://d.pr/i/Yzb8Ae
But in case it’s not listed as a user under the Commerce account, you can add it by clicking Add People, and add the integration clicking Assign:
Link to image: https://d.pr/i/qy9Jtv
Once you’ve done that, try to reconnect the plugin by clicking Get Started.
Best!
Hi @berushkova,
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Thanks for sharing what worked for you @davecpage!
Hi @ptptpt,
I used two versions, but the topic is about version 2.0.3.
.
Okay, got it! We haven’t seen that error message lately.
Please remove the current installation completely by following the instruction below and install again the latest version.
It looks like the Facebook connection didn’t set up correctly.
Here are a few steps you can take to fix this:
- Ensure that you are both the admin and owner of the Facebook assets
- Confirm you have 2FA enabled for the Facebook account you are using
- Go to https://<your-site>/wp-admin/options.php and search for
wc_facebook_external_business_id
- Update field to include only supported characters and save (best practice: store-name-dfsdc3lck9k6q ← 13-digit random string
- Go back to WooCommerce > Facebook and click “Get Started” again
Let us know how that goes!
Hi @ptptpt,
what version of the Facebook for WooCommerce are you using? I’m asking because this specific error is supposed to be fixed in the latest version of the plugin.
Did you have the plugin installed and working on this same site before?
Thanks!
Hi @aquilamendes,
It seems that the issue you’re having is affecting multiple users at the moment. We have opened a bug report on Github here: https://github.com/woocommerce/facebook-for-woocommerce/issues/2148
Given that we have no extra information than what is in that Github thread, can we suggest subscribing to the Github issue there to follow the interaction?
That’ll allow you to be the first to find out when this is closed and solved. You can subscribe by clicking this button on the GitHub repo.
Link to image: https://d.pr/i/tG2Pji
Thanks!
Hi @spyshopsa,
I’m very sorry for the delay with response to your feedback, we have had an above average amount of support requests lately.
I understand you’re frustrated with the Google Listings & Ads plugin. That is totally understandable. Thank you for letting us know. We are logging this feedback, so we can share it with our internal teams and see what actions are needed.
Meanwhile, may I ask if you have a support request we could help with specifically? If you do, please start a support topic here: https://wordpress.org/support/plugin/google-listings-and-ads/ we will be happy to assist you.
Thank you again!
Hey @grayzen,
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Thanks for letting us know @goddamnnoise.
If you have any further questions, you can start a new thread.
Best!
Hi @dingdong99,
Seems like you have a similar problem with the following thread:
– https://wordpress.org/support/topic/admin-permission-required-you-dont-have-permission-to-edit-these-settings-3/page/2/#post-15398683
Please try Victor’s steps from that thread. If that did not help, reply here with the results you got.
Thanks!
Hi @gabrielfilippi,
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hi @mdeyerin,
Are you using the WooCommerce PayPal Checkout Payment Gateway to process payments already?
When you say “Account Name vs. Billing Name”, do you mean the admin account for receiving payments and the name on your bank?
For setting the plugin up with WooCommerce, you only need the API keys of the account you created from PayPal. However, PayPal may have their own required information to create the PayPal account.
I’d recommend reaching out to the PayPal support team to learn further about it.
Let us know if you have any other question on this.
