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Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter barns01

    (@barns01)

    Thank you all for your efforts in helping me resolve this issue.

    I have been able to resolve the issue. It was a syntax error. I wrote “It’s” when I was editing the text for the order on hold mail and the system interpreted the apostrophe as a closing single quotation mark.
    Thank you once again for going all the way out to help.

    Best regards,
    Barnabas.

    Thread Starter barns01

    (@barns01)

    Thank you for your response.
    I have narrowed this to the order on hold HTML email template. Everything works when I select plain text email type but not when I return to HTML mail type.
    Now I need help to fix the email template.

    Please find below the system status as requested:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://zuami.com.ng
    Site address (URL): https://zuami.com.ng
    WC Version: 6.1.1
    REST API Version: ✔ 6.1.1
    WC Blocks Version: ✔ 6.5.2
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.0.3
    Log Directory Writable: ✔
    WP Version: 5.9
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
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    PHP Version: 7.4.25
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
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    OpenSSL/1.1.1d
    
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    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    ### Security ###
    
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    Hide errors from visitors: ✔
    
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    Currency Position: left
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    Taxonomies: Product Types: external (external)
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    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
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    Cart: #14 - /cart/
    Checkout: #15 - /checkout/
    My account: #16 - /my-account/
    Terms and conditions: #2404 - /terms-and-conditions/
    
    ### Theme ###
    
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    Version: 1.1.1
    Author URL: 
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    Parent Theme Name: Bacola
    Parent Theme Version: 1.1.2
    Parent Theme Author URL: http://themeforest.net/user/KlbTheme
    WooCommerce Support: ✔
    
    ### Templates ###
    
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    bacola/woocommerce/cart/cross-sells.php
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    /homepages/29/d859923309/htdocs/clickandbuilds/Simplifiedhealthyfarmproduce/wp-content/plugins/woocommerce-direct-checkout-pro/templates/checkout/review-order.php version - is out of date. The core version is 5.2.0
    bacola/woocommerce/content-product.php
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    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### TI WooCommerce Wishlist Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 976
    Oldest: 2022-01-06 11:45:24 +0000
    Newest: 2022-02-05 19:31:16 +0000
    
    Failed: 2
    Oldest: –
    Newest: –
    
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    Oldest: 2022-02-06 00:04:06 +0000
    Newest: 2022-02-11 07:32:57 +0000
    
    ### Status report information ###
    
    Generated at: 2022-02-05 21:09:23 +01:00
    
    Thread Starter barns01

    (@barns01)

    Thank you George and Steve for your efforts in helping with the issue.

    I have now narrowed it down to the order on hold HTML mail template. Everything works when I change the mail type to plain text but not when it is the HTML type.

    I had copied the template to the theme, thereby overriding it. I however don’t know how to go about fixing this.

    Is there a way I can copy the same template/code/text file and paste it in there?

    Kindly let me know what to do next.

    Thank you

    Thread Starter barns01

    (@barns01)

    Ok. Thank you

    Thread Starter barns01

    (@barns01)

    I have seen that when you click on cart page, you don’t get to see it.

    May be that is the issue or part of the issue or symptom. But the question remains what could be responsible for this.

    I will really appreciate you help in fixing this issue.

    Thank you.

    Thread Starter barns01

    (@barns01)

    Thank you George for your prompt response.
    I have disabled the delivery date plugin, followed by the url coupon plugin, then removed browsing history in my firefox browser (one step at a time), but am still experiencing the same issue (the internal server error keeping the order from being completed, meanwhile sending order received email to the admin email)

    Kindly let me know what next to do.

    Thank you

    Thread Starter barns01

    (@barns01)

    Hello George,
    Hope you are doing great.

    Please I still another urgent issue with my site. My site is now not accessible and I don’t know what is wrong, neither do I know how to resolve it.

    I need urgent help to get the site up.

    Kindly see below what I had reported on the WordPress forum, though yet to receive any response. The site became inaccessible after I reported this. What I did after this was to rename the .htaccess file so a new one will be created.

    “I am having a challenge with order completion in my woocommece store. When you select the bank transfer option, the page returns to the top as thought pointing you to an error or required field not filled after clicking the place order button, instead of showing the thank you page with order information. The admin however receives an order received email but the customer does not receive any email. In Firefox, I see Internal server error on the top of the page. This is not the same when selecting the pay on delivery option as the customer and admin receives order received and confirmation mails for this option.

    Now two things happened before this started:
    1. I used a coupon code and the system said the coupon code is invalid and has been removed from my order
    2. I edited the order on hold and order completed email earlier, although I have removed the text added, the same thing happens.

    Please I urgently need help to fix this issue as it is a live marketplace.
    Thank you.”

    Please I need urgent help from you to get the site restored as it is a live marketplace.

    Best regards,
    Barnabas.`

    Thread Starter barns01

    (@barns01)

    Thank you so much George for the prompt response. It was very helpful. I have deleted the plugin causing the issue from the hosting company’s file manager and everything is back. Really appreciate.

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