Support » Fixing WordPress » Fatal Error On My WordPress Site I Can’t Login

  • I was trying to install a new theme and a fatal Error occured. I can’t login to my site and the recovery mode is not being initialized, and I can’t receive another recovery mode link. Please I need help to log into the site in recovery mode to delete the plugin in wp-content. Below is information about my site:

    WordPress version 5.8.3
    Current theme: Bacola Child (version 1.1.1)
    Current plugin: Bacola Core (version 1.1.3)
    PHP version 7.4.25

    This is urgent as it is a live e-commerce site. Will appreciate any assistance to help me get back online.

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • To bring back your site, kindly access your site’s files via FTP or your hosting company’s web-based File Manager and delete the Bacola Core plugins folder (see path below).

    Fatal error: Cannot redeclare klb_scripts() (previously declared in /homepages/29/d859923309/htdocs/clickandbuilds/Simplifiedhealthyfarmproduce/wp-content/plugins/klb-shortcode/init.php:41) in /homepages/29/d859923309/htdocs/clickandbuilds/Simplifiedhealthyfarmproduce/wp-content/plugins/bacola-core/init.php on line 10

    If you really want to continue to use the theme and associated plugins, please contact the theme’s vendor directly for help… as this is a commercial product so we’re unable to install it ourselves and help you out.


    Good luck!

    Thread Starter barns01


    Thank you so much George for the prompt response. It was very helpful. I have deleted the plugin causing the issue from the hosting company’s file manager and everything is back. Really appreciate.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.