Support » Fixing WordPress » Fatal Error On My WordPress Site I Can’t Login

  • I was trying to install a new theme and a fatal Error occured. I can’t login to my site and the recovery mode is not being initialized, and I can’t receive another recovery mode link. Please I need help to log into the site in recovery mode to delete the plugin in wp-content. Below is information about my site:

    WordPress version 5.8.3
    Current theme: Bacola Child (version 1.1.1)
    Current plugin: Bacola Core (version 1.1.3)
    PHP version 7.4.25

    This is urgent as it is a live e-commerce site. Will appreciate any assistance to help me get back online.

    Best regards,
    Barnabas.

    The page I need help with: [log in to see the link]

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  • To bring back your site, kindly access your site’s files via FTP or your hosting company’s web-based File Manager and delete the Bacola Core plugins folder (see path below).

    Fatal error: Cannot redeclare klb_scripts() (previously declared in /homepages/29/d859923309/htdocs/clickandbuilds/Simplifiedhealthyfarmproduce/wp-content/plugins/klb-shortcode/init.php:41) in /homepages/29/d859923309/htdocs/clickandbuilds/Simplifiedhealthyfarmproduce/wp-content/plugins/bacola-core/init.php on line 10

    If you really want to continue to use the theme and associated plugins, please contact the theme’s vendor directly for help… as this is a commercial product so we’re unable to install it ourselves and help you out.

    See: https://themeforest.net/item/bacola-grocery-store-and-food-ecommerce-theme/32552148/support

    Good luck!

    Thread Starter barns01

    (@barns01)

    Thank you so much George for the prompt response. It was very helpful. I have deleted the plugin causing the issue from the hosting company’s file manager and everything is back. Really appreciate.

Viewing 2 replies - 1 through 2 (of 2 total)
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