JetBackup
Forum Replies Created
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@lukeliu2k4 try to decrease the following option in your BackupGuard settings section: “Number of rows to backup at once”. E.g. set it 1000 instead of 10000. Generally the mentioned approach resolves execution timeout exceptions for large tables where execution time limit is not sufficient to dump it at once.
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Can’t download Backup – 404 error@adoggett were you able to resolve this?
@rspandey62 if this happens only with scheduled backups, please checkout this FAQ topic too: https://backup-guard.com/products/backup-wordpress/faq/automatic-backup-not-firing
If you’re still unable to fix this, please open a support ticket here for this: https://backup-guard.com/products/backup-wordpress/support-p2p
Regards,
Lisa BreenForum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] multiple backup schedule@krishkusuma, multiple scheduled profiles are included in Platinum version only.
P.S. Incremental backups aren’t supported at this moment.
Regards,
Lisa BreenForum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] PHP Execution Error@designknight, I see you’ve faced this problem during restoration, but not backup. I’d recommend contact your hosting and double your memory limit. If this won’t resolve the issue, please open a ticket and keep us posted here (https://backup-guard.com/products/backup-wordpress/support-p2p). So, we’ll look into it.
Regards,
Lisa BreenForum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup to cloud OneDrive@johnpburke, I see the problem! I’ve already sent this report to our developers and the resolution will be included in the upcoming update which will be released at the end of this week. But if you want, please open a support ticket here and we’ll resolve this on your side before the update will be released (https://backup-guard.com/products/backup-wordpress/support-p2p).
Regards,
Lisa Breen@rspandey62, could you please update your plugin to the latest available version and try it once again?
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Can’t download Backup – 404 error@adoggett, generally such issues may be related to symlinks which are regulated by server configurations. We attempt to create a symlink for the backup archive, but in case it fails you won’t be able to download your backup using BackupGuard interface (GUI). Of course your backups are there and you can download them using any FTP client or cPanel tools. The backups are being stored in “/wp-content/uploads/backup-guard/” directory.
For resolving the issue, please make sure that your server configurations allow symlink creation. You can contact your hosting provider and ask them to enable that feature for you.
FYI: I’d like to outline, why symlinks are so important in this case. We don’t open direct access to backup archives, but create temporary symlinks. This is done for security reasons. Nobody won’t be able to download your archives externally without your permission.
Regards,
Lisa Breen@rspandey62, could you please send your backup log file to support@backup-guard.com? I’ll check it for you!
Regards,
Lisa BreenForum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Bad Request (Invalid license)@bruno_w, could you please try to logout from BackupGuard plugin, then login again? If this won’t resolve your issue, please keep me posted, so I’ll open a support ticket for this.
Regards,
Lisa BreenForum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] login not working@rrestani, isn’t this your ticket #351753? I’ve already sent you the package which doesn’t require authentication. Haven’t you receive my answer yet? Could you please check your ticket and keep me posted about your progress?
Regards,
Lisa BreenForum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Does not recover my backup@txemaprats, generally such issues could happen due to conflicting plugins. I’d recommend you to disable all your plugins and re-enable them one by one to check which one causes this conflict. We’re working hard to keep compatibility with all famous plugins, but sometimes conflicts could be resolved only by plugin/theme developers. Anyway, please check the mentioned troubleshooting step to figure out which one causes this problem on your side.
Regards,
Lisa BreenForum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup not working@karencole37, isn’t this your review https://wordpress.org/support/topic/interface-isnt-complete/? We’ll really appreciate if find a moment to re-consider it!
P.S. We’re always open to refund. We just need to make sure there’s a problem originating from our product. This is the main prerequisite for refund approvals.
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup not working@karencole37, hasn’t heard backup from you. Where you able to validate your backup?
P.S. If all right, could you please find a moment to re-consider your review regarding our product?
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup not working@karencole37, you can setup any temporary WordPress installation to restore and check it. But if you don’t know how, please share your archive with us and we’ll deploy it on one of our test environments and will let you know to check and make 100% sure if all right with your archive. You can share the backup directly from Google Drive with support@backup-guard.com As you’re done, please let me know!
Regards,
Lisa Breen