averta support
Forum Replies Created
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Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Dequeue custom.cssHi Amy,
So has it been resolved?
Best,
Hi,
Thank you for choosing Master Slider.
Please provide us with your plugin version.
Looking forward to hearing from you.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Some pictures doesn’t loadHi,
Thank you for choosing Master Slider.
I checked out your website. The slider works fine and your pictures load.
If you still have this issue, please explain more in detail.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Compatibility with AMP pagesHi Nicola,
Thank you for choosing Master Slider.
I will pass it on to our dev team and they will add this in future.
If you need any further information, please let me know.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Slider Info IssueHi Victoria,
Thank you for choosing Master Slider.
Please put this code on: Slider Callbacks -> Add a new callback on slide change start:
function(event){ var api = event.target; jQuery('.ms-slide-info').html(''); }(Check out the screenshot: http://support.averta.net/en/wp-content/uploads/callback-5.png )
Then make sure other sliders work fine.
Please let me know the result.
Best,
Hi Renee,
We have checked it again several times with different devices, but it works fine! Could you please provide us with a screenshot?
Looking forward to hearing from you.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Insecure asset in Master SliderHi,
We took a look at the source, blank.gif is loading with SSL.
Please delete your browser cache and check it out again.
If the problem persists, let us know.Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Thumbs clickable area to small?Hi again,
The problem is
ms-infois added on the thumbs. To fix this issue, you can add the below code to Slider Settings -> Slider custom styles:.ms-slide-info { pointer-events: none; }If you have any further questions, please let me know.
Best,
AvertaYou are very welcome 🙂
Have a great time.
Best,
AvertaForum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Thumbs clickable area to small?Hi Julia,
Thank you for choosing Master Slider.
Please go to Master Slider -> Slider Controls, then on Used controls click on Thumblist/Tabs and send us a screenshot from Thumblist/Tabs Control Options.
Also, make sure the Appearance on Thumblist/Tabs Control Option is Thumblist.
Looking forward to hearing from you.
Best,
AvertaForum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Dequeue custom.cssHi Amy,
You are very welcome 🙂
Please let me know the result.
Best,
AvertaForum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Insecure asset in Master SliderHi,
Thank you for choosing Master Slider.
Please try a force SSL plugin such as WP Force SSL
If the problem persists, please let me know.
Best,
AvertaForum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Split sliderHi,
Thank you for choosing Master Slider.
You can add more than one image layer on one slide and link them to different pages.
This sample slider has more three images on each slide:
http://www.masterslider.com/wordpress/pro/templates/grid-layout-slider/Layers and fullscreen slider are only available on Master Slider Pro.
If you need any further information, please let me know.
Best,
AvertaHi Renee,
Thank you for choosing Master Slider.
I took a look at your website. It works fine on Google Chrome, Safari and iPhone. Because the logo redirect me to the projects page, not the slider page. So I could not test what you have said. However, I refreshed the page several times, and the first slide loads successfully.
Please check it out and let me know.
- This reply was modified 8 years, 6 months ago by Jan Dembowski.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Dequeue custom.cssHi Amy,
By adding the below code to
functions.phpfile on your theme, you can dequeue style:add_action( 'wp_enqueue_scripts', 'dequeue_masterslider_custom_css', 99 ); function dequeue_masterslider_custom_css() { wp_dequeue_style( 'ms-custom' ); }Please let me know if you have any further questions.
Best,
Averta