Asya Gabrilyan
Forum Replies Created
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Dear @brucermclean,
Thank you for the report.
Can we please have a link with the gallery to see the issue?
Sincerely,
Dear @conorb2,
Thank you for the report.
Would you please roll back to the previous version and see if media and plugin are restored?
You can find the previous one here: https://wordpress.org/plugins/photo-gallery/advanced/, scroll down to see the version, https://nimb.ws/rMY6n5.
Sincerely,
- This reply was modified 5 years, 9 months ago by Asya Gabrilyan.
Forum: Plugins
In reply to: [10WebSocial] feed stop loadDear @enodotmy,
Sorry for the belated response.
We are working on the solution now.
One of the upcoming updates will include all the necessary fixes.Sincerely,
Forum: Plugins
In reply to: [10WebSocial] Where is the 10Web dashboardDear @kwiesner,
10Web dashboard requires separate login details different from the WP ones.
The free version of the Social feed does not need access to 10Web dashboard.What version of the plugin is currently installed on your site?
Sincerely,
Dear @tade2024,
Thank you for the inquiry.
Is your gallery plugin updated to the latest version, 1.5.62?
Can we please have a link with the published gallery (not admin link)?
Sincerely,
Dear @anzelbotha,
Thank you for the inquiry.
Did you create the gallery using our plugin?
The light box looks a bit different from what we get with our gallery plugin.Fonts and colors are editable in the premium version of the plugin.
Would you please provide as screenshot of the description and title you want to show on the right?
Sincerely,
Forum: Plugins
In reply to: [10WebSocial] Instagram Feed by 10Web ChangelogDear @blondie63,
Thank you for the inquiry.
Version 1.4.5 is for the free plugin users, while 2.4.5 is the premium one.Let us know if any questions arise.
Sincerely,
Forum: Plugins
In reply to: [EventCalendar] TimezoneDear @cobraeagle,
Would you please update the plugin to the latest version,1.1.39,clear your cache and try again?
Sincerely,
Forum: Plugins
In reply to: [NSFW] [10WebSocial] Image won’t load XMLHttpRequest ErrorDear @jobvk,
Sorry for the belated response.
Please contact our support team using the following form.
Sincerely,
Forum: Plugins
In reply to: [Photo Gallery by 10Web - Mobile-Friendly Image Gallery] No index to galleryDear @goldensmiledent,
Please check the following settings: https://nimb.ws/WP2etI
If you want to index it, set the setting to “NO”.Sincerely,
Dear @zignorp,
Thank you for the inquiry.
You will see the editor under the Advanced section of the gallery/group> Description:
https://nimb.ws/U82Cn0Would you please check that part again on your end?
Sincerely,
Forum: Plugins
In reply to: [Photo Gallery by 10Web - Mobile-Friendly Image Gallery] Multiple imagesDear @mdknight,
Please try using the Slideshow view:
https://demo.10web.io/photo-gallery/slideshow/The free version has some limitations tho.
Check the demo to see the plugin functionality.
Sincerely,
Dear @grafix4u,
Can we please have your error log to see what could prevent the images from loading properly?
Would you please confirm that adding images from the media library fails as well?
Thank you,
Dear @gabrielefortunato,
Masonry and Mosaic gallery Views are a part of the premium gallery functionality.
For the questions regarding the Premium version, please contact our support team using the following form.Sincerely,