Antonio Candela

Hello @kpolljonker ,

Yes, we have received the email and we are investigating.

Thank you very much, we will update you as soon as possible.

Hello @jenomal ,

The Support Moderator is right. WordPress.org guidelines do not allow sharing or requesting login credentials in any form. This rule is in place for your security as well as ours.

We did receive your email, and your message is already in our support system. We’ll follow up with you directly via email as soon as possible.

For this reason, and since further troubleshooting must continue privately, this thread will now be marked as resolved and closed on the forum.

Thank you for your understanding.

Hi @katmacau ,

It’s correct that you only see the “Accept” button, that’s how the opt-out model works.
The user gives consent by default, and the withdrawal mechanism is provided through the Opt-out preferences or the Cookie Policy page.

If you’re using a custom page instead of the one generated by Complianz, you’ll need to add this shortcode: [cmplz-manage-consent] .
This will display the cookie categories and allow users to revisit and adjust their consent.

Let me know if that helps.

Hello @specialconnectionstudio ,

Thank you for reaching out.

I checked your site and I do see the banner appearing on every page, whether I accept it or not.
After reviewing your setup, there are a couple of configuration issues causing this behaviour:

Cookie expiration is set to 0
This means the consent cookie expires immediately after being set, so the banner keeps reappearing.
You can fix this here: Settings → General → Consent banner expiration in days.
Set it to 365 (the default) or any value ≥ 1.

Root-domain cookie setting enabled unnecessarily
You currently have “Set cookiebanner cookies on the root domain” enabled. If your site only uses a single domain, this should be disabled.
You can disable it here: Settings → General → Set cookiebanner cookies on the root domain
More details here about the cross-domain consent: https://complianz.io/cross-domain-cookie-consent/.

Last but not least, you are using WP Rocket, and its optimization can prevent Complianz scripts from working correctly unless properly excluded. Please exclude the Complianz assets as described in this article:https://complianz.io/javascript-delay-in-wp-rocket-and-other-caching-and-optimization-plugins.

After applying all three steps, the consent will be stored correctly and the banner will stop reappearing.

Best regards,
Antonio

Hello @rayeason ,

You can use the following CSS to fix the issue:

.pix-theme-tone-dark .cmplz-close[role="button"] {
    background-color: unset !important;
}

I hope this helps.

Best,
Antonio

Hello @rayeason,

Thank you for reaching out.

In this case, you can handle it in two ways, depending on what fits your phased approach best:

1. Configure everything now, but keep blocking disabled.
You can fully configure the plugin and simply disable the actual script blocker under: Wizard → Finish → Enable cookie and script blocker → No.
This works perfectly for your phase 1. When you’re ready to start blocking, just switch this back to Yes.

2. Activate blocking only for specific services when needed.
Alternatively, you can set up a complete configuration and then enable each service (YouTube, Facebook, etc.) only when you decide it’s time. Until then, Complianz won’t block anything related to those services.

Both methods allow you to “warm up” your users before fully switching to consent-based blocking.

I hope this helps.
Best,
Antonio

Hello @rayeason ,

Thank you for reaching out.

The reason you can’t find the GTM field is that Google Tag Manager for WordPress (GTM4WP) is currently enabled in Integrations. When this integration is active, Complianz hides the GTM fields to prevent a double installation of the Tag Manager script.

This is also written on the right side of the UI, inside your video, here’s a screenshot: https://prnt.sc/hUR3MO4rwcum.

To make the GTM field appear again:

1. Go to Complianz → Integrations → Plugins
2. Disable Google Tag Manager for WordPress
3. Save your settings
4. Refresh the page, the GTM fields will now be visible again

After that, you can insert your GTM code normally.

I hope this helps.
Best,
Antonio

Hi @peopleinside ,

Thanks for the explanation and for reaching out.
I understand your point about not wanting those thumbnails stored if you’re not using them.

You can indeed prevent Complianz from downloading and saving video thumbnails while still using placeholders.
Please use the snippet below and let us know if it fits your needs:

// Block placeholder image downloads
add_filter('pre_http_request', function($preempt, $args, $url) {
    $backtrace = debug_backtrace(DEBUG_BACKTRACE_IGNORE_ARGS, 10);
    foreach ($backtrace as $trace) {
        if (isset($trace['function']) && $trace['function'] === 'cmplz_download_to_site') {
            return new WP_Error('complianz_download_blocked', 'Download blocked');
        }
    }
    return $preempt;
}, 10, 3);

After adding the snippet, delete the existing files in:wp-content/uploads/complianz/placeholders
This will remove the thumbnails that were previously generated.

Once done, please clear any caching (plugin, server, CDN) to ensure the change takes effect.
From that point on, Complianz will stop generating and saving new screenshot placeholders, and you can continue using your own grey placeholder without filling up your server space.

Let me know once you’ve added the function so we can confirm everything is working correctly.

Best,
Antonio