Antonio Candela
Forum Replies Created
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Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Banner Format/Display IssueHello @rayeason ,
I’m sorry to hear about the issue. Yes, if the host is using a CSS/JS optimization plugin, it can definitely affect the format and display of the consent banner.
In these cases, we generally recommend excluding our plugin from the optimization features by excluding the values indicated in this guide: https://complianz.io/errors-on-complianz-rest-api-troubleshooting-endpoint-exclusion/.
Could you please try this first and let us know if the problem persists?
Best,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Google Analytics TagsHello @rayeason ,
Theoretically yes, if GDPR applies in your case, tracking generally requires consent.
However, please keep in mind that we are not lawyers, so we cannot tell you exactly what you must do, especially since every country has its own rules and legislation.Our plugin is a tool that helps you align with major regulations (GDPR, CCPA etc.), but specific use cases like this should always be reviewed and approved by you (and, if needed, your legal counsel).
I hope this clears things out.
Best regards,
AntonioHello @selqs ,
Yes, we’re aware that this issue is still present. We had to release a mandatory security update first, but we’re actively working on this alongside other tasks.
As soon as I have more updates, I’ll share them with you together with the GitHub branch.
Best,
AntonioHello @threadi ,
We have released the fix in the new version, 7.4.4. Feel free to update the plugin.
You can find the changelog here: https://complianz.io/changelog-complianz.I hope this helps.
Best,
AntonioHello @tdleddesign ,
Thank you for reaching out, I’m sorry you’re experiencing issues with the German translations, but it’s definitely solvable.First of all, German translations are available, and Complianz normally loads them automatically. In rare cases WordPress may fail to download the language pack.
All translations for the WordPress.org version of Complianz are hosted on WordPress.org:
https://translate.wordpress.org/projects/wp-plugins/complianz-gdpr/. They are put here:/wp-content/plugins/complianz-gdpr/languages/.
You can manually download the .po/.mo files from the link above using the “Export” button.
If the translations are not working (or appearing), there are two reliable methods:- Via the WordPress Updates screen, go to:
Dashboard → Updates → Translations → Update Translations
If the button appears, WordPress will download all missing translation files. - Using “Force Update Translations” plugin:
Install the plugin “Force Update Translations”: https://wordpress.org/plugins/force-update-translations.
Then go to: Plugins → Complianz Privacy Suite (GDPR/CCPA) → Update translations
This forces WordPress to rebuild and download every translation, including JSON files.
Lasts but not less important questions:
Do JSON files matter?
Yes. WordPress automatically generates JSON translation files used for REST output. These are not shipped by Complianz but by WordPress itself when the translation pack is installed.Are there known issues with Hostinger?
No. There are no known conflicts with Hostinger. When translations don’t load, it’s usually because WordPress didn’t fetch them yet or caching interferes, not due to the hosting provider.
I hope this helps, please let me know.
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Obfuscation EmailHello @davvam ,
Thank you for your message.
The email obfuscation is intended behavior in Complianz. It’s a spam-prevention feature designed to make it harder for bots and crawlers to harvest email addresses. By default, there is no UI toggle to disable it, but we’re taking your feedback on board, and it’s something we may add in a future update.
If you want to turn it off right now, you can disable obfuscation using this filter: https://gist.github.com/tonai126/4e136dd798b2d057cb051e9493539e5a.
You can add this as a small MU-plugin or via a code-snippet plugin.Also important to note:
If you see the email displayed incorrectly (for example:mail@ex.comdomain.com), that is usually caused by CSS or caching exposing the obfuscated version instead of letting the browser render it properly.I hope this helps, I remain at your disposal.
Best regards,
AntonioHello @threadi ,
Thank you for reporting this and for the stack trace.
I’m sorry for the inconvenience. This issue is already known on our side, and I can confirm that it will be fixed in the next update, which should be released shortly.
Thanks again for your patience, and please feel free to reach out if this happens again after the update.
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Banner display error@puregraphx @holafreak
Hello everyone,I’ve reported this issue, and I can confirm that a fix will be included in the next version to address this specific occurrence.
Best,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] No banner in the frontendHello @diempu ,
Thank you for the clarification, that last detail helped a lot.
The reason you don’t see the cookie banner on your desktop is because Do Not Track (DNT) is enabled in your browser. Since your configuration is set to respect DNT, the plugin automatically hides the banner for those users to comply with their privacy preferences.
The DNT signal can be activated directly in privacy-focused browsers such as Brave, or through certain browser extensions and ad blockers. Here’s a screenshot of the console on your site confirming this behavior: https://prnt.sc/gjJ8D8U7-zD9.
If you’d prefer to disable this feature, you can do so by selecting “No” in:
Wizard → General → Security & Consent → Respect Do Not Track and Global Privacy Control?Once you update that setting, the banner will appear for all users, regardless of their DNT configuration.
I hope this clears things out.Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Reorder WP-Menu TabHello @ioperator,
Thank you for reaching out.
You can use the bellow snippet, it will move the menu as you requested:
add_action('admin_menu', 'reposition_complianz_menu', 999);
function reposition_complianz_menu() {
global $menu;
// Find the Complianz menu position
$complianz_key = null;
foreach ($menu as $key => $item) {
if (isset($item[2]) && strpos($item[2], 'complianz') !== false) {
$complianz_key = $key;
break;
}
}
// If found, move it after "Settings" (position 80)
if ($complianz_key !== null) {
$complianz_menu = $menu[$complianz_key];
unset($menu[$complianz_key]);
$menu[81] = $complianz_menu; // 80 is Settings, so 81 is right after
}
}I hope this helps.
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] No banner in the frontendHello @diempu ,
Thank you for the update. I just checked your site and I can actually see the banner showing correctly on my end. Here’s a screenshot: https://prnt.sc/LiyVMuQ9bVdY.Could it be that you’re viewing the site while logged in as an admin instead of checking it in an incognito window or as a regular visitor? Please also make sure to clear your browser cache before testing again.
Let me know once you’ve tried this so we can confirm everything’s working properly.
Hello @uiuxsales ,
Thank you for reaching out.
There are no issues with this setup, as all the installations will be on separate sites. You can find everything you need on our website, and if you encounter any problems, feel free to open a new support thread.
The only note I’d like to mention is that translations are not available for the mentioned languages (except for English, which is the plugin’s original language). Therefore, it would be best to use a translation plugin or edit the
.pofile directly with Loco Translate or in alternative, you can commit the translations on https://translate.wordpress.org/projects/wp-plugins/complianz-gdpr/stable.I hope this helps, and please let me know if you have any other questions.
Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] No banner in the frontendHello @diempu ,
Thank you for reaching out.
Could you please share the URL of your website so we can check it directly? Also, are you using any caching plugins or server-side caching at the moment?Usually, when the banner doesn’t appear, it might be because only the Functional category is enabled. In that case, no user consent is required, since strictly necessary cookies don’t need it. This can happen if other categories, such as Statistics or Marketing, were disabled during setup, leaving only functional cookies active.
You can check this by reviewing the cookie categories inside the Consent Banner Preview. If that’s the case, you can revisit your Wizard steps to see if something was missed, or alternatively, you can force the banner to appear even when only functional cookies are used by following this guide: https://complianz.io/display-a-cookie-banner-even-when-not-required.
Please let me know how it goes. I’m looking forward to hearing from you soon.
Hello @cometto ,
Thank you for reaching out.
The structure of the consent banner follows a fixed framework, and adjustments to this specific aspect are currently planned. That said, Complianz does offer the option to build a fully custom banner from scratch, which allows you to meet any specific accessibility or technical requirements you might have: https://complianz.io/create-your-own-banner-from-scratch.
This way, you can adjust the markup to your needs while still benefiting from the compliance features of the plugin.
Here you can follow the GH Thread about this here: https://github.com/complianz/complianz-gdpr/issues/436.
I hope this helps, wishing you a nice day!
Hello @selqs ,
Thank you for reaching out.
We’re aware of this issue and our development team is already working on it. A dedicated fix is currently being tested, and we’ll soon release a GitHub branch specifically for this problem so that affected users can test it before the official update.
I’ll share the link to the GitHub branch here as soon as it’s available. Thank you for your patience and understanding.
Best regards,
Antonio - Via the WordPress Updates screen, go to: