Antonio Candela
Forum Replies Created
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Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] GA4 cookies blocked and not updatingHello @agencecobalt ,
After reviewing the video, it seems possible that your profile may not have sufficient permissions to view all plugins, which could be causing an incomplete configuration of Complianz and Site Kit. Please see this screenshot(taken from the video), Google Site Kit doesn’t appear in your list of plugins integrations, but Complianz has recognized and activated it, as indicated by the mostly hidden statistics configuration section. Additionally, GSK is missing from the top left of the breadcrumb menu(where are all the plugins), where it typically shows up when enabled. This suggests there may be a permissions issue. Could you please verify this?
Regards.Hello @ejagencia ,
Could you please reach out to us through our support platform on our site linking this thread in the request?
Thanks!Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Youtube Embeds Not Loading on MobileHello @junkofdavid2 ,
I’m sorry to hear about the trouble, and I apologize for the delayed response, as we’re currently managing a backlog of tickets. Regarding the issue on Brave, I tested a fresh install of Brave on one of our test sites with several YouTube videos, and I couldn’t replicate the issue. The videos loaded every time. This might be related to how the video is embedded and loaded through the theme or widget you’re using.If you decide to give Complianz another try, I’d be happy to help troubleshoot this issue with you.
Hello @ejagencia ,
Thanks for pointing that out. After further checking in the browser inspector, it appears that Contact Form 7 is indeed setting the
_gcl_aucookie (please see this screenshot). Could you try blocking this in the Script Center as well, and let me know if that resolves the issue?Thanks in advance!
Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Imprint link does not disappearHello @bosendorfer ,
In this case, it may be an issue related to the theme itself. I’d suggest keeping the CSS fix in place since it’s working and not causing any actual issues. If this becomes a problem in the future, please reach out to us through our support platform on our site and link to this thread.Thanks in advance! 🙂
Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Signed Up But Not Recieved PAsswordHello @jds2mpo ,
Apologies for the delayed response. We experienced some unusual behavior with our mail provider’s SMTP, which caused a delay in our email deliveries throughout the day. Rest assured, we have already answered to ticket query and have given the ticket the appropriate priority.Thank you for your understanding, and I’m here to help if you need further assistance. Please feel free to reach out anytime on our support platform.
Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Signed Up But Not Recieved PAsswordHello @jds2mpo ,
Unfortunately, we are not finding your ticket in the current queue. Could you please provide us with your first name to help us identify it?Thank you in advance.
Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Signed Up But Not Recieved PAsswordHello @jds2mpo,
Thank you for reaching out.
I’m sorry to hear about the trouble. You can submit a support request even without the LK label. In the message form, please include all necessary information to help us identify you and your purchase.
Thank you in advance!
Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] uncheck statistics input by defaultHello @nspace1999 ,
The banner should save and store the option chosen by the user. Could you please send me the site URL?Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] PHP Fatal Error on php 8.2Hello @sugarev ,
Thank you for reaching out, and apologies for the delayed response as we are currently handling a backlog.I’ve reached out to one of the developers to investigate the issue, as I didn’t encounter this error during the pre-release testing of version 7.1.4. The issue seems related to
$imagereturning an error, which could indicate a server-side problem. To better understand, it might help to debug$result = $image->save().Have you noticed any similar errors from other plugins since updating the server? When upgrading PHP, did you apply any specific server rules? Additionally, you could try reinstalling Complianz to see if the error reappears.
Please let me know. Looking forward to hearing from you.
- This reply was modified 1 year, 7 months ago by Antonio Candela. Reason: typo
Hello @ejagencia ,
Thank you for reaching out.I’ve checked your site, and it appears the Google cookie is actually being injected by the Buttonizer plugin, as shown in this screenshot: https://prnt.sc/_ZojTL3Nl2sn.
To resolve this, you should block the Buttonizer script until consent is given. You can do this using the “Block a script, iframe or plugin” feature in our Script Center (Integrations > Script Center). The block configuration should look like this: https://prnt.sc/fBrMQ9Oa8QYO (check the url carefully).
I hope this helps. Let me know if have any further issues.
Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] No connection to cookiedatabase.orgHello @theskinnyboy ,
In this case, we ask you to reach out to us via our ticketing system available on our site.
Thanks in advance for the cooperation!Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] GDPR checkboxHello @duliom ,
Thank you for reaching out.Yes, it’s possible, and we’ve detailed the steps in our guide. Here’s the link: https://complianz.io/how-to-implement-a-consent-box/
I hope this helps!
Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Imprint link does not disappearHello @bosendorfer ,
Thank you for reaching out.
This issue could be related to the translation plugin you might be using. Could you please check the string translations?
Also, could you let us know which version of the plugin you’re using?
In the meantime, obfuscating the Impressum as you did was indeed the right approach.Looking forward to hearing from you.
Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] ShortcodeHello @brankokf ,
Thank you for reaching out.
Yes, it’s possible, you can find all the steps and details in our guide. Here’s the link: https://complianz.io/add-a-link-to-show-the-cookie-banner/.
I hope this helps.