Antonio Candela

Hello @agencecobalt ,

After reviewing the video, it seems possible that your profile may not have sufficient permissions to view all plugins, which could be causing an incomplete configuration of Complianz and Site Kit. Please see this screenshot(taken from the video), Google Site Kit doesn’t appear in your list of plugins integrations, but Complianz has recognized and activated it, as indicated by the mostly hidden statistics configuration section. Additionally, GSK is missing from the top left of the breadcrumb menu(where are all the plugins), where it typically shows up when enabled. This suggests there may be a permissions issue. Could you please verify this?

Regards.

Hello @junkofdavid2 ,

I’m sorry to hear about the trouble, and I apologize for the delayed response, as we’re currently managing a backlog of tickets. Regarding the issue on Brave, I tested a fresh install of Brave on one of our test sites with several YouTube videos, and I couldn’t replicate the issue. The videos loaded every time. This might be related to how the video is embedded and loaded through the theme or widget you’re using.

If you decide to give Complianz another try, I’d be happy to help troubleshoot this issue with you.

Hello @bosendorfer ,

In this case, it may be an issue related to the theme itself. I’d suggest keeping the CSS fix in place since it’s working and not causing any actual issues. If this becomes a problem in the future, please reach out to us through our support platform on our site and link to this thread.

Thanks in advance! 🙂

Hello @jds2mpo ,

Unfortunately, we are not finding your ticket in the current queue. Could you please provide us with your first name to help us identify it?

Thank you in advance.

Hello @nspace1999 ,

The banner should save and store the option chosen by the user. Could you please send me the site URL?

Hello @ejagencia ,

Thank you for reaching out.

I’ve checked your site, and it appears the Google cookie is actually being injected by the Buttonizer plugin, as shown in this screenshot: https://prnt.sc/_ZojTL3Nl2sn.

To resolve this, you should block the Buttonizer script until consent is given. You can do this using the “Block a script, iframe or plugin” feature in our Script Center (Integrations > Script Center). The block configuration should look like this: https://prnt.sc/fBrMQ9Oa8QYO (check the url carefully).

I hope this helps. Let me know if have any further issues.

Hello @duliom ,

Thank you for reaching out.

Yes, it’s possible, and we’ve detailed the steps in our guide. Here’s the link: https://complianz.io/how-to-implement-a-consent-box/

I hope this helps!

Hello @brankokf ,

Thank you for reaching out.

Yes, it’s possible, you can find all the steps and details in our guide. Here’s the link: https://complianz.io/add-a-link-to-show-the-cookie-banner/.

I hope this helps.