Antonio Candela

Hello @jtyekettle,

Thank you for reaching out.

I compared both sites and noticed some important differences you might not have recognized yet. On the non-working site, the Google tags are inserted with Google Analytics for WooCommerce, while on the working one, they are inserted with GTM4WP.

These should be pushed to the data layer directly, but this might depend on your configuration. Even manually refreshing the site, the consent update doesn’t happen. Have you tried to rollback to a previous version or double-check the WooCommerce settings? As far as I can tell, this does not seem to be a Complianz issue, as the integration works as soon as the “statistics” cookie category is accepted, as intended by our integration.

If this keeps not working, you might use GTM4WP as used on the working site.

Please let me know. Looking forward to hearing you.

Hello @dillhausen ,

Thank you for reaching out.

Regarding the AMP message you received on 7.1, I suppose that on that DNT account, you had something on the browser side activated (e.g., extensions like adblocker or similar) or maybe you were using a browser like Brave that blocks even more features. Indeed, it worked in incognito mode. I also checked your site’s cookie policy, and the 7.1 section loaded as usual.

As for the translation, you can take a look here and add them here: https://translate.wordpress.org/projects/wp-plugins/complianz-gdpr/stable/
Thank you very much for your kindness.

Looking forward to hearing from you.

Hello @webreneszansz ,

Thank you for reaching out and for your willingness to use our plugin.

Could you check your browser console for errors when you actively try to configure the settings? You may have a plugin that is limiting the REST API or the connections of your site. Please check it out.

Let me know if anything happens. If so, please send us the screenshot.

Hello @ventio ,

Thank you for reaching out.

We are currently working on the fix, which will move the GTM.js tag in the head, resolving this issue.

Best regards

Hello @arianna13 ,

Yes, it’s a folder permission issue. Please make sure that the Complianz plugin folders are accessible and that no security/firewall plugins are preventing accessibility.

Hello @niosug ,

Thanks for reaching out, and my apologies for the delayed response as we’re currently handling a backlog of tickets.

I checked your site and noticed that the cookie are being placed prior consent because the Google Tag Manager container isn’t fully configured, specifically missing triggers for each tag. Please refer to Point 3 of this guide to see how to properly implement the triggers: https://complianz.io/definitive-guide-to-tag-manager-and-complianz/.
Once the triggers are set up, cookies will only be placed after consent.

I hope it helps! 🙂

Hello @albert0346 ,

Thank you for reaching out.

I tested the plugin across various versions of WordPress and PHP, and the only time I encountered issues was when trying to activate it on PHP versions beyond 8.0. Otherwise, it worked without issues. Please note that this fix is over three years old, so it may not be compatible with some setups. Could you please share the error log and let me know your PHP version?

Thanks in advance.