Andy Cook
Forum Replies Created
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Hey Thurston –
Thanks so much for the support and enthusiasm 🙂
Our team is discussing the next round of features we plan to implement early next week. I’ll make sure to bring this one up and circle back here with both of you.
Cheers!
Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] automatic emailHi There –
If you turn off the automatic email option Leadin will add your contacts to the subscribe list and push them to MailChimp. It just won’t send out the thank-you-for-subscribing email.
If you have MailChimp automation setup to send out an autoresponder to new contacts added to your list their service should notify your contacts on their subscription via MailChimp.
Let me know if I didn’t do a good job explaining how it works or if you run into any problems. I’m always happy to help.
Cheers!
Hi there –
Sorry about the issue. Do you mind letting me know what version of WordPress you’re using? Based off reading the documentation this might be an issue with older versions of WordPress.
Thanks!
Hmm – it seems like this might be a bug as you’re not the first person to bring a similar issue to light.
Would you be able to create me an administrative login for your WordPress install and email it to andy@leadin.com? I’m hoping that by seeing the behavior in action I can figure out what might be causing the issue.
Thanks!
Ahh – good call – I admittedly didn’t think of just pulling down the members identity via the WordPress backend.
I’ll discuss this implementation with the team and hopefully we can make a decision on it soon.
So my hunch was incorrect – sorry about that but thanks for the additional information.
Did you check your spam folder? We recently changed the “from” address of the Leadin emails to come from the actual person who submitted the form instead of a defaulted Leadin email, so it could be that GMail is sending your notifications to a spam folder.
Thanks!
Hi there – I was never able to figure out why this might be happening. Did you manage to get any insights into the issue? I’m going to close this ticket for now since I can’t figure out what’s going on here.
I’m going to close this ticket because I never heard back from you. Please let me know if there’s anything I can do to help by emailing me directly in the future – andy@leadin.com. Thanks!
Hi Holger –
Thanks for the additional thoughts. We recently modified the plugin to start tracking users registration on your blog through the wp-login form, so you should be able to grab them that way.
Retroactively importing all the existing users is interesting and I’ll discuss it with the rest of the team. My main concern is that we don’t have a way to tie the unique tracking code for a user that Leadin generates to the actual web browser cookie right now. If we did just the import as is right now, you’d have the WordPress users in the database, but there wouldn’t be a way to track them.
We do have a few ideas around how to make this work on the back burner, so hopefully we can figure out how to implement one of those in a high-quality way in the future.
I think I was that Leadin guy who helped you – glad we were able to get it working!
Thanks for the additional information. I think I may know what the issue is here.
Do you mind navigating to Leadin -> Settings then going to the Popup section and telling me what checkboxes are checked for “Show subscribe pop-up on”?
Thanks!
Hmm – not off the top of my head. Do you mind making an administrative login and sending it to andy@leadin.com so I can take a deeper look?
Thanks!
Hi there –
Right now, Leadin does track all the page views behind the scenes, so the data is there, but we don’t have a way to tie the identity of the user through any other method besides a form submission with an email address. Sorry I don’t have a better answer and if you think of a way to do it that makes sense, please do let me know!
That’s strange and sorry for the issue! Is it really 41 emails, or more like 5-7?
The former would definitely be a bug, but that latter is probably because people are trying to submit your form, hitting a validation rule, then trying to resubmit the form.
We can’t take form validation into account during the form submission because most of the rules are implement with Javascript, which we can’t detect in the same way as HTML elements.
Do you mind counting how many form submissions you got from the last contact that trigger more than one and letting me know what total is so we can start there?
Thanks!
Thanks for the detailed description and sorry for the issue. Can you please send me a link that houses the page which isn’t working and I’ll take a deeper look?
Thanks!