Andrei
Forum Replies Created
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Hey there,
We deeply apologize for the delayed response.
There has been a great load on our support team in the past few days, but such a long reply time is very uncommon.
Please make sure that after you excluded these strings from translation they do not already have a translation assigned in the translation interface.
Please let me know if this works afterwards.
Thank you for your patience so far!
Greetings
Thank you for reaching us!
Our plugin is not supposed to use so much memory to run and maybe there is something that creates a conflict.
I recommend you to try on a clean instance where you have only TranslatePress active and see if the problem appears again.
Also,on your website,you can activate the “Disable dynamic translation” and then you can use the “Optimize TranslatePress database tables” feature from Settings->TranslatePress->Advanced tab.
Let me know about this!
Greetings,
We deeply apologize for the delayed response.
There has been a great load on our support team in the past few days, but such a long reply time is very uncommon.
I tried replicating this behavior between TP and Loco Translate on my own instance but it seems to work as expected.
Would you mind going into further details?
Best Regards,
Hello there,
Thanks for reaching out to us!
At the moment this issue is still being dealt with by our development team.
You should be able to see a fix for this in the near future.
Thank you for your patience so far!
Hello,
I asked our team about this and it seems that this problem is not related to TP. It looks like it might be a security restriction from your hosting related to loading the website in an iframe.
Best would be to ask your webhost about this error.
Best Regards,
Hello there,
Thanks for reaching out to us!
Usually the 403 Error is related to security plugins. Please make sure that you tried turning it on and off before we continue.
Does this error happen when you press “Translate Site” in the dashboard of your site ? Or did you encounter this on other pages?
Looking forward to your reply.
Best Regards
Hello there,
Thanks for reaching out to us!
Unfortunately we do not have support available for this as TP does not make redirections.
The only thing that I can recommend you is making manual redirections using another plugin but taking into consideration the number of pages you have it would take a lot of time.
Thank you for understanding.
Greetings,
Please try performing a conflict test before we keep going so we can narrow down the source of the issue.
You can do this by disabling all your plugins except TP and enable all of your other plugins one by one and see when the problem appears. Also please try switching to a default theme such as twenty-twenty.
Looking forward to your reply.
Greetings,
Are you by any chance using “Use subdirectory for default language”?
We had a couple of users that encountered such issues with this option, turning it off may resolve your issue.
Please let me know if this is the case or if you have a multisite setup.
Best Regards,
Hey there,
Thanks for reaching out to us!
I tried replicating your behavior on my own instance with your described implementation of our shortcodes but it is working as expected for me.
Can you tell me what version of TP are you using? Also please try updating to the latest version.
Regards
Hey there,
The strings are different and TranslatePress works string by string.
Unfortunately, there is no way to pull the data automatically at the moment.
Greetings,
Please visit the Advanced tab of TranslatePress and activate the: “Fix missing dynamic content” .
Let me know if this works.
Hey there,
Apologies for the misunderstanding.
The only method that I could come up with for your situation would be wrapping the encoded emails with a “data-no-translation” tag.
<p data-no-translation> This is a paragraph of text that will be excluded from translations. </p>For further info you can check this article.
Let me know if this works for you.
We try to manage the tickets as efficiently as possible, but sometimes we need to take their pulse and see if the reported problems are still active to know if assistance is still needed.
I will be getting back to you as soon as possible on this matterHello there,
Thanks for reaching out to us!
You should work with .trp-ls-shortcode-current-language and .trp-ls-shortcode-language in order to add changes in CSS under a specific dimension screen, somethign similar with:
@media (max-width:768px) { .trp-ls-shortcode-current-language, .trp-ls-shortcode-language { ...; } }Let me know if this works for you.
Best Regards,