ameliabooking

Hello,

Thank you for reaching out to us regarding your experience with our support services. We apologize for any inconvenience or frustration you may have encountered.

We understand that you’re facing challenges with editing the upfront panel and displaying only the book button without service details. We’re here to help you resolve these issues and ensure that you can fully utilize the features of the Amelia plugin.

To provide you with the best assistance possible, we encourage you to submit a ticket through our dedicated support platform, Ticksy. Our team of experts is readily available to address your concerns and provide personalized assistance. You can access our support platform at the following link: Ticksy Support Platform.

Regarding your interaction with our chatbot, please note that our chat support system is designed to provide initial assistance and gather information to route your inquiry to the appropriate support team member. While the first few responses may be automated, rest assured that one of our agents will promptly take over to address your specific needs.

Additionally, we want to clarify that our support is not provided in real-time through chat. Instead, it is ticket-based, allowing our team to efficiently manage and prioritize customer inquiries to provide thorough and effective assistance.

We apologize for any inconvenience you may have experienced in seeking a refund. Please rest assured that we will do our utmost to assist you in resolving this matter promptly.

Thank you for your patience and understanding. We value your feedback and are committed to ensuring your satisfaction with the Amelia plugin. Should you have any further questions or concerns, please don’t hesitate to reach out to us through Ticksy.

Hello, thank you for reaching out to us.

Amelia is not really suitable for that type of booking as it is more focused on a booking that is 24 hours or less long and starts at a specific date and time and ends and the specific date and time.

We do have an option for using creating coupons for customers, but the other options are not available in Amelia.

Please let us know if you have any other questions.

Hello, thank you for reaching to us.

For that purpose, you will need to have multiple employees created as one employee cannot be assigned to multiple appointments at the same time.

But, the option for multiple employees to be created is only available on the Premium version of the plugin.

Please let us know if you have any other questions.

Hello, thank you for reaching out to us.

Regrettably, the Amelia plugin does not offer the capability to set a registration limit for a service when there are more available slots than the purchased hours. This means that, as of now, there isn’t a built-in feature to control registrations based on the purchased consultation hours. You may need to manually manage the allocation of consultation hours among your employees to ensure that the purchased hours are appropriately utilized.

Hello,

Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.

Premium products are not supported in these forums.

Thank you for understanding.

Hello, thank you for reaching out to us.

We have added this for a possible future use for some additional payment data, but it is not populated at the moment.

Please let us know if you have any other questions.

Hello, thank you for reaching out to us.

What is the time zone set on your website?

Looking forward to your reply.