ameliabooking
Forum Replies Created
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Hello, thank you for reaching out to us.
Unfortunately, there is currently no such option with Amelia’s built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
Hello,
Thank you for your detailed feedback and for appreciating the potential and features of the Amelia plugin. We are sorry to hear about the issues you’ve encountered and understand how frustrating they can be, especially when they impact your business.
Amelia is used on many websites, and it is quite rare for us to see problems arise specifically due to new WordPress updates. Our development team works hard to ensure compatibility and stability with each new release. It sounds like the issue you’re experiencing might be unique to your website setup. We would like to assist you further in resolving this matter.
If you have an active support ticket, could you please provide us with the ticket number? We will prioritize it and ensure that our support agents take a closer look at your specific situation. Our goal is to help you get the most out of Amelia without disruptions.
Thank you for your patience and understanding. We value your feedback and are committed to improving your experience with our plugin.
Hello,
Feel free to open it in a ticket in a the pre-purchase category, and we will assist you with this.
We are looking forward to your reply.
Hello, thank you for reaching out to us.
Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.
Premium products are not supported in these forums.
Thank you for understanding.
Forum: Reviews
In reply to: [Booking for Appointments and Events Calendar - Amelia] Events functionHello John,
Thank you for your detailed review. We understand your frustration regarding the limitations of the “Events” function in the Amelia plugin. However, we want to clarify that the specific features you mentioned, such as generating tickets for events and collecting names for extra attendees, were not promised or advertised on our platform. These are features we have mentioned we are considering for future development, but we do not have a specific ETA for their release.
We appreciate your feedback and understand that these capabilities are important to you. Our development team is continually working on improving the plugin, and while we strive to accommodate as many user requests as possible, we also have to balance a wide array of different use cases and prioritize accordingly.
In addition to working on new features, we always aim to ensure that our existing functionalities are robust and reliable. This is why recent updates may have focused on enhancing calendar and appointment features, which are also critical to many of our users.
We want to assure you that our goal is to provide a tool that meets a variety of needs, but we recognize that we cannot fulfill every individual request immediately. For users who find that Amelia does not meet their specific requirements, we do offer refunds. This policy ensures that you can get your money back if, for any reason, you are not satisfied with the Amelia plugin.
Thank you again for your feedback. It helps us understand the needs of our users better and improve our product. If you have any further questions or need assistance, please do not hesitate to reach out.
Hello,
We apologize for the initial difficulties you experienced with the installation and support of the Amelia plugin. We have worked closely with you to resolve all the issues you encountered. Our team has taken your concerns seriously and ensured that everything is now functioning smoothly.
We understand the frustration you felt and are committed to providing better service moving forward. Your experience has helped us identify areas for improvement, and we have made several changes to our support processes to better assist our users.
If you have any further questions or need additional assistance, please do not hesitate to reach out to us on our support platform. We are here to help and ensure you have a positive experience with our plugin.
Hello, thank you for reaching out to us.
We are not sure if you are referring to the clients are customers or employees. If you are referring to customers, you can configure the “Minimum time required before canceling” and “Minimum time required before rescheduling” options for each service on the Amelia/Services/Settings page.
Please let us know if that helped you.
Hello Karesz,
Thank you for reaching out to us.
Unfortunately, there is currently no such option with Amelia’s built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
Hello, thank you for reaching out to us.
At the moment, it is possible to export appointment data on the Amelia/Appointments page in CSV format.
Please let me know if you have any other questions.
Hello, thank you for reaching out to us.
Can you please let us know which version of the plugin you currently have installed on your website?
Looking forward to your reply.
Hello, thank you for reaching out to us.
For this purpose, you should configure this option for specific services on the Amelia/Services/Settings page.
Please let us know if that worked for you.
Hello, thank you for the update on this and for correcting a star rating.
If you have any other questions, please do not hesitate to reach out to us.
Hello Ivan, thank you for reaching out to us.
Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.
Premium products are not supported in these forums.
Thank you for understanding.
Hello, thank you for providing us us with a feedback on Amelia plugin.
We wanted to check with you if you are referring to increments on the back-end, because there is a specific option for that on the Amelia/Settings/Roles/Admin page, the name of the option is “Booking Time Slots will depend on the service duration”. That option needs to be disabled.
Please check if that option is enabled and if we are right with the assumption that you are referring to back-end booking.
Looking forward to your reply.
- This reply was modified 2 years, 1 month ago by ameliabooking.
Forum: Plugins
In reply to: [Booking for Appointments and Events Calendar - Amelia] Pre-sale questionsHello, thank you for reaching out to us.
- At the moment, in the first step of the booking form, you can choose employee, service and location, then choose how many people will be coming to appointment, then choose date and time, then enter customer information along with custom fields (if set up). The last step is the choice of payment method.
- Yes, this is possible as each employee can be connected to a separate Google Calendar.
- At the moment, there is no such option, but there is a plan to implement this in the future.
Please let us know if you have any other questions.