ameliabooking
Forum Replies Created
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Hello, thank you for reaching out to us.
Unfortunately, there is currently no such option with Amelia’s built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
Hello, thank you for the update on this and for your patience.
Can you please let me know if there is any customer or a provider with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or provider and it will be resolved as it causes a conflict between roles and permissions.
Hello, thank you for reaching out to us.
Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.
Premium products are not supported in these forums.
Thank you for understanding.
Thank you for taking the time to provide such detailed feedback about your experience with WP Amelia. We’re sorry to hear that our plugin didn’t meet your expectations, especially given your extensive background as a WordPress developer.
We have quite a large user base, and while the majority are satisfied with Amelia, we recognize that your experience has been different. Here are some points to address your concerns:
Our integrations are widely used with minimal issues reported. Amelia relies on WordPress’ timezone settings and the user’s device settings, allowing for different time zones for each employee. We acknowledge that if an employee (logged into WordPress) is assigned a different time zone and visits the Calendar page, the times are shown in the server’s time zone. Since this issue wasn’t previously reported, we appreciate you bringing it to our attention. Our developers will work on resolving it in an upcoming update.
Appointments and events are saved to your server, and everything related to webhooks and endpoints is recorded in the server’s time zone. If there are employees in different time zones, using the server’s time zone as the main reference is the most logical approach. As the admin, you should be aware of this time zone and adjust it during exports as needed. We recognize this as an area for improvement, and our developers will look into enhancing this functionality.
The API is available in our Elite license plans, while we see you used the Standard version. Based on your description, it seems like you attempted to build on top of Amelia using callbacks and webhooks. Our webhooks are derived from WordPress hooks and follow standard practices. The API was introduced in response to customer requests, providing a structured way to fetch data. All sent data is accurate and includes all necessary information. Some formats couldn’t be changed due to legacy use before the API’s introduction, which you may have encountered. If you have suggestions for improvement, we would appreciate your insights.
The plugin is secure, with only a few minor vulnerabilities in the past that were promptly fixed. There have been no security breaches or reports indicating Amelia could be used as an access point for attacks. We’re unsure how you concluded there are security risks, so if you could elaborate on this by reaching out to us directly, we’d appreciate it.
Your feedback is important to us, and we are committed to improving Amelia to meet diverse needs. If you have any constructive advice or would like to discuss your concerns further, please feel free to contact us.
Thank you again for your input.
Hello, thanks for clearing that up.
Unfortunately, there is currently no such option with Amelia’s built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
Hello, thank you for reaching out to us.
Even with the lite version of the Amelia plugin, you can set working hours for a provider which will directly affect how the time slots are shown to the customers on the front-end. From those timeslots, the customers can choose which one to book.
Please let us know if you have any other questions.
Hello Sziban,
Unfortunately, there is currently no such option with Amelia’s built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
Hello, thank you for reaching out to us.
Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.
Premium products are not supported in these forums.
Thank you for understanding.
Hello Frank, thank you for reaching back out to us and for your patience.
Can you please let us know which version of the Amelia plugin you have installed on your website?
Looking forward to your reply.
Hello, thank you for reaching out to us.
Please note that the Calendar event form is not available in the lite Amelia version. It shows “Outdated” as we will release new versions of each booking form.
Let us know if you have any other questions.
Hello,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration caused by the delay in our response and the level of support you received. Your experience falls short of the high standard of service we aim to provide to all our customers.
We understand how important timely and effective support is, especially when you’re relying on our plugin for your business needs. Rest assured, we take your feedback seriously and are committed to addressing the issues you’ve encountered to improve our service moving forward.
To assist you further and ensure we address your concerns promptly, could you please provide us with the ticket number associated with your query? With this information, we will be able to investigate the matter thoroughly and provide you with the assistance you need.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter for you. Please feel free to reach out to us with any additional details or concerns you may have.
Forum: Plugins
In reply to: [Booking for Appointments and Events Calendar - Amelia] name field optionalHello, thank you for reaching out to us.
The last name field can be made into not required on the Amelia/Customize page.
In regards to the “First name” field, it will always be required and there is no option to set it otherwise.
Please let us know if you have any other questions.
Hello Frank, thank you for reaching out to us.
We do have an option to enable both card and cash payment methods at the same time, but there is no option to display the amount that was paid by card and by cash.
If you have any other questions, please let us know.
Hello,
Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.
Premium products are not supported in these forums.
Thank you for understanding.
Hello, thank you for reaching out to us.
For that purpose, you can do so on the Amelia/Settings/Provider/Work Hours page.
Please let us know if you have any other questions.