Afterpay

Hi @unison123,

Thanks for your message.

The two settings that are relevant in this case can be found by going to the WordPress Dashboard Woocommerce > Settings > Payments > Afterpay. Under the section Payment Info on Category Pages changing the hook to be used and the hook priority will adjust where it is placed. The theme used will determine the settings that are required.

One suggestion is to try setting the priority to a very high number (for example, 9999). If this doesn’t resolve the challenge, reset the priority and change the hook name. This will depend on the installed theme and the hooks that it implements. One of the default WooCommerce hooks available is woocommerce_after_shop_loop_item. This may put the messaging under the add to basket button. If it does, set the priority to a very low number.

If the above does not resolve this challenge, please submit a ticket including a link to this post using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406

A member of the team will then reach out to you within 1 business day.

Thank you.

Hi @kds26,

Thanks for your message.

Moving the express checkout button and modifying its HTML output is not a feature that has been implemented at this time. A ticket has been raised with the engineering team for consideration and review.

Thank you.

Hi @haydengw,

Thanks for your review.

The team would be happy to assist with an investigation. To facilitate this please submit a support request using the following web form and include a link to this review in your request: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406

A member of the team will then reach out to you within 1 business day.

Thank you.

Hi @mlteam,

Thanks for your message.

The Afterpay paragraph shortcode is rendered on the server and as such is not dynamic. For variable products it will show a message where the price displays the minimum variation price. To have the price update when a specific variation is selected would take advanced development work on the website.

Thank you.

Hi @mahathun,

Thank you for following this up.

As Afterpay uses its own conversion rate, when browsing a site in a currency other than the store base currency, Afterpay will not be available. To use the Cross Border Trade feature, a customer needs to browse and place orders using the store base currency. Once logged into the gateway, they will be presented the order amount in the currency of their consumer account.

Thank you.

Hi @galapogos01,

Thanks for following this up.

The team have been working on this and have reduced the number of pages that the assets will be loaded on. This will be released in the coming weeks.

Please note that tools like Core Web Vitals may be using code coverage as a metric. While all features of the JavaScript library (afterpay-1.x.js) are not currently used, more will be used in an upcoming update.

Thank you.

Hi @galbaras,

Thanks for your message.

If the customer has reached their limit for outstanding payments, their order will not be marked as “Failed”; they will be returned to the “pay for order” page to continue from there. The customer may choose to make payments for other existing Afterpay orders, via the app or Consumer Portal, then try again to pay for their new order with Afterpay. Alternatively, they may choose from the other available payment methods. An order will be marked as “Failed” only if the customer confirms the payment schedule and is declined by Afterpay. Otherwise, they would not yet have attempted to make a payment for the order that they have just placed, thus the Afterpay plugin would not update the order status.

In version 3.0.0, the Afterpay plugin did cancel orders (i.e. marking them as “Canceled”) when the customer closed the Afterpay window. Many merchants reported challenges relating to a high volume of cancelled duplicate orders, due to customers initiating multiple payment attempts from the same checkout. The decision was then made to only update the order status once the payment outcome is finalised (an Approved or Declined response is received).

Merchants may choose to follow up on any pending orders, or as suggested, use the WooCommerce built-in setting to cancel pending orders automatically after a given number of minutes.

Thank you.

Hi @guerre64,

Thanks for your message.

Yes, it is correct that Afterpay does not support subscription products, nor has it in any previous version of the WooCommerce plugin.

Thank you.