Afterpay
Forum Replies Created
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Hi @gezza25,
Thanks for your message. Please note that any WooCommerce order that has Afterpay as the payment method but does not have a corresponding approved order in the Afterpay merchant portal has not been paid for and should not be fulfilled.
If the information above does not pertain to the current challenge, the team would be happy to assist with a comprehensive investigation. Please submit a support request using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406
A member of the team will then reach out to you within 1 business day.
Thank you.
Forum: Reviews
In reply to: [Afterpay Gateway for WooCommerce] Mixing up orders on their and your sitesHi @vahanavagyan1,
Thanks for confirming that the temporary workaround has been implemented. Please continue to monitor transactions and let the support team know if any further challenge is encountered.
More than happy to assist with investigation of past cases. However, keep in mind that this is a public forum, so it is not advisable to share potentially sensitive information.
Via the other ticket on afterpay.com, or via replying to the existing email thread, please create an administrator account to facilitate further investigation.
Thank you.
Forum: Reviews
In reply to: [Afterpay Gateway for WooCommerce] Mixing up orders on their and your sitesHi @vahanavagyan1,
Thank you for your considered feedback and for providing comprehensive detail in the separate ticket. The team will continue to actively investigate this unique challenge and correspond further via the other thread.
In the meantime, please be advised that all previous releases are available from the WordPress Plugin Directory here:
Version 3.0.0 can be downloaded as a ZIP archive and installed via the WordPress Admin. Please be sure to deactivate 3.0.1 before activating 3.0.0.
Thank you.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] Pending Payment Order Status Issues V3.0.0Hi @samwood7991,
Version 3.0.1 of the plugin looks up the WooCommerce Order using the Afterpay checkout token that was used for payment. The WP_Post ID / WC_Order “Order Number” are no longer relied upon.
Is it possible to test the latest plugin in a staging environment before updating in production? Combined with performing appropriate backups prior to update, this is the recommended approach.
Thank you.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] Pending Payment Order Status Issues V3.0.0Hi @maryb77,
Thank you for your message.
The team would be happy to assist with an investigation. Please submit a support request using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406
A member of the team will then reach out to you within 1 business day.
Thank you.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] Pending Payment Order Status Issues V3.0.0Hi @martynsaunders, @stuarth2g and @samwood7991,
Thank you all for your patience.
The issue has now been addressed in the latest release v3.0.1. It occurred when third party plugins that alter the order numbers were in use. The Afterpay plugin has now improved compatibility with such plugins.
Please update the Afterpay plugin on your websites and try again.
Thank you.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] Issue with the payment SystemThank you for your message.
The team would be happy to assist with an investigation. Please submit a support request using the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406
A member of the team will then reach out to you within 1 business day.
Thank you.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] Pending Payment Order Status Issues V3.0.0Hi @martynsaunders and @stuarth2g,
Thank you both for bringing this issue to our attention.
The engineering team is now actively investigating this issue. We will keep you posted as soon as there is an update.
Thank you for your patience.
Hi @pingpongrob,
The latest release v3.0.0 of the plugin has addressed this problem with manual orders. Please update the Afterpay plugin on your website and try that out.
Thank you for your patience.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] recurring error message in php_errorlogHi @keithhill1968,
Thank you for your patience in this matter. The level of detail provided in this ticket is appreciated. As this has been resolved by alternative channels this ticket will now be closed.
Thank you.
Hi @chandrakant7389,
Thanks for your message. If the Afterpay plugin API Version is set to ‘v0’ on the settings page, change this to ‘v1 (Recommended)’ to adjust the redirect. Turning on compatibility mode may also address this challenge.
Alternatively, the team would be happy to assist with an investigation. To facilitate this please submit the following web form with as much detail as you can supply:
https://help.afterpay.com/hc/requests/new?ticket_form_id=193406A member of the team will then reach out to you within 1 business day.
Thank you.
Forum: Plugins
In reply to: [Clearpay Gateway for WooCommerce] Woocommerce 5.0.0Hi @xumbrella,
Thank you for your message.
Version 2.3.0 of the Clearpay Gateway for WooCommerce plugin (released 26 March 2021) has been tested in and declares support for WooCommerce 5.1.0.
Thank you.
Hi @salpetriere,
Thanks for your message. The team would be happy to assist with an investigation. Please submit a support request using the following web form:
https://help.afterpay.com/hc/requests/new?ticket_form_id=193406A member of the team will then reach out to you within 1 business day.
Thank you.
Hi @forgetme,
Thank you for reporting this behaviour and for including a relevant line number. The only known time that this piece of code is run is in the event of a WordPress error (most commonly a network error). Further to this, the team advises that it should only be happening when running using v0. The suggestion from the team would be to change the ‘API Version’ in the plugin settings to ‘v1 (recommended)’.
If you would like further assistance please submit a support request using the following web form:
https://help.afterpay.com/hc/requests/new?ticket_form_id=193406A member of the team will then reach out to you within 1 business day.
Thank you.
Forum: Plugins
In reply to: [Afterpay Gateway for WooCommerce] jQuery compatibilityHi @galbaras,
Thanks for your message. This has been forwarded to the team for testing.
Any updates will be distributed via the WordPress Plugin Directory.Thank you.