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Hi,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to the issue.

If you have further questions, please feel free to open a new topic.

Thanks.

Hi,

It seems that there have been no additional inputs here, so I’m marking this thread as resolved. However, I encourage you to check for other insights in the resources I shared above.

If you have other WooCommerce questions, please feel free to open a new topic.

Thanks.

Hi @hkwatermark,

Quite unfortunate to hear that the issue has come back.

A temporary solution would be to uninstall and reinstall the WooCommerce plugin so that the files modified by the malware are cleared.

However, as the malware seems to be coming back, there seems to be a compromise in your site. It is a bit hard to pinpoint where, but malicious actors are known to take advantage of either vulnerable plugins or admin accounts to get access to your site.

I’ve seen a recommendation in this article on WooCommerce card skimmer malware to disable file edits:

Add the following line to your wp-config.php file: define( ‘DISALLOW_FILE_EDIT’, true );

In addition to this, I would recommend that you review the themes and plugins you have to remove the rather non-essential ones and also engage your host to see if they have additional security packages to protect your site.

Hope this helps.
Thanks.

Hi @pbjwebdesign,

Quite unfortunate to hear that you’re facing an issue with your checkout field editor plugin.

We’d like to guide you further on the correct place to seek assistance.

If you’re using our Conditional Checkout Fields for WooCommerce, please create a support ticket with us here – https://woocommerce.com/my-account/create-a-ticket/?form=ticket

If you’re using a third-party plugin, kindly reach the plugin authors via their support forum or support page.

Hope this helps.
Thanks.

Hi @woocommclan,

I wanted to install a new theme, from themeforest, and i need to update the woocommerce plugin, but after i updated, i think it crashed…because now everything is white, also i cant acces the /wp-admin

Quite unfortunate to hear about this. I’ve shared some steps that you’ll want to follow sequentially:

Step 1
It’s highly likely that there’s a theme or plugin that you’re using that’s not compatible with WooCommerce.

It might help to check your PHP error logs to get more details on what happened that led to the fatal error. Here’s a guide that explains different areas you can access the error logs – https://docs.woocommerce.com/document/finding-php-error-logs/.

You could share the error logs with us or your host for further assistance. If at all you can make out the plugin or theme causing the issue, proceed to rename its folder name so that it is deactivated.

Step 2
If the above step does not find a cause, you’ll want to do a conflict test.

* First, via FTP or CPanel, go to /wp-content/plugins and then rename the WooCommerce file to something like woocommerce_bak. You should then have WP-Admin access.
* Login to your WP-Admin dashboard, disable all plugins, and change to a default WP theme like Twenty Twenty-One.
* Next, go back to /wp-content/plugins and name the WooCommerce plugin folder correctly (just woocommerce). At this point, check if your site is still accessible.
* If the site is still accessbile, you will want to activate your theme and other plugins, one-by-one, until you find the one that causes the fatal error to happen.
* Once you find the culprit, rename its folder name.

Kindly let us know how it goes.
Thanks.

Glad to hear it – thanks for letting us know!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Cheers!

Thanks a lot for the screenshots, @billchai8888.

Indeed, it looks like the shipping method is not shown.

Thus, just to check, when you go to the Edit Product page of these items, is the virtual checkbox ticked?

Link to image: https://snipboard.io/V9WXTu.jpg

If it is, you’ll want to remove it if you intend to ship your products. Virtual products do not trigger shipping calculations as explained in this guide.

However, if the virtual box is not checked, it means that there’s another tool causing the shipping calculations not to trigger. If this is the case, kindly do a conflict test as explained here – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know how it goes.
Thanks.

Thanks for getting back, @hani2918.

If there is an option of defining a ruleset by class then it will be much easier as I have 3 shipping classes Free shipping, Canada Post and Shiptime.

I see that the above-suggested plugins have options to set conditions based on shipping classes.

That said, we can assist further if you’re referring to our Conditional Shipping and Payments extension. Feel free to create a ticket with us here – https://woocommerce.com/my-account/create-a-ticket/?form=ticket

The Conditional Shipping for WooCommerce plugin is from a third party. Thus, if you’re referring to it, kindly inquire either on the plugin’s support forum or support page.

Hope this clarifies.
Thanks.