6Scan
Forum Replies Created
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Forum: Plugins
In reply to: [6Scan Security] 6 Scan wants FTP accessHi Miz,
I’m glad to hear you are pleased with our service. In order to resolve your issue as soon as possible please email to support@6scan.com with your website’s and email address, our support team will take of it ASAP.
Thanks!
6Scan Support Team
Forum: Plugins
In reply to: [6Scan Security] BackupHi there Benniebean,
Can you give us a little more information to help us troubleshoot the backup issue? Did you get any error messages, and if so, what were they?
If you can give us the URL of your site – either in a reply here, or via an email to support@6scan.com if you prefer it remain private? We will be able to check logs on our backup servers to see what could have gone wrong.
Thanks!
Forum: Plugins
In reply to: [6Scan Security] locked out of backendHi defenderofnight,
Thanks for your report. Can you give us some more details on the issue so we can troubleshoot it?
Did you enable the login security feature? If so, how did you configure it? What error message did you receive when attempting to log in? Are you using any other security or login related plugins on your site?
Thanks.
Forum: Plugins
In reply to: [6Scan Security] 6scan install issues on Zeus and Apache serversLatest 6Scan version already has solved this issue
Forum: Plugins
In reply to: [6Scan Security] 6scan stole my private info without me even registeringThanks. We’ll check this and get back to you.
Forum: Plugins
In reply to: [6Scan Security] 6scan stole my private info without me even registeringI understand. Could you then send us your site’s URL, as well as the operating system and browser you were using when this happened? You are welcome to reply here or privately to support@6scan.com. We’d very much like to take a closer look.
Forum: Plugins
In reply to: [6Scan Security] 6scan stole my private info without me even registeringHello,
It is very strange that this happened to you. Are you 100% sure you did not click Agree by accident? Had you clicked Agree the system would have behaved exactly as you mention, which is why I ask.
We are definitely not interested in collecting your data without your explicit consent, and do not want to violate the WP plugin guidelines – that’s why that dialog is there in the first place. I ask your help to figure out how this happened and make sure it does not happen to anyone else in the future.
If you could kindly send us the URL of the site you installed the plugin on (either by reply here or privately to support@6scan.com), we would like to review the logs on our end and see what they show. Please also tell us your operating system (Windows/Linux/Mac) and the browser you are using, in case this is a browser quirk we might have missed during our testing.
Thanks for your help, and I apologize for the system’s misbehavior. With your help we’ll get to the root of the issue and fix it.
Forum: Plugins
In reply to: [6Scan Security] 6scan associated with servers that host hackers???Hi dancallaghan,
Unfortunately, that happens occasionally. In order to scan your site for security vulnerabilities, our scanner performs actions similar to what a hacker would do — only that our scanner will never use a vulnerability it finds against you like a hacker would. Occasionally, some services will confuse our scanner with an actual hacker and add us to blacklists.
We will contact IPillion to have the listing removed. However, rest assured that the listing is due to confusion and we are not hosting hackers on our servers.
Forum: Fixing WordPress
In reply to: 6Scan is warning about a comment posting forgery ?Good day Harish,
You are right.
We have just changed our vulnerability reporting functionality.
Manually fixed vulnerabilities will no longer be counted as active.The counter value will be updated on the next scheduled scan (You should see it within a day)
Thank you for this feedback – don’t hesitate contacting us with new ideas/comments!
Forum: Fixing WordPress
In reply to: 6Scan is warning about a comment posting forgery ?Good day Harish,
Thank you for the kind words,
However there is a way to mark your manual fix as applied – click on the ” I have manually fixed this vulnerability” link.
But indeed, you have to keep this matter in mind when updating to a new WordPress version.Please refer to those screenshots:
Applying the fix
The resultForum: Fixing WordPress
In reply to: 6Scan is warning about a comment posting forgery ?Good day Bradley,
You are correct – we have reported this issue to WordPress team and hopefully it will be resolved in the future
Thank you
Forum: Plugins
In reply to: [6Scan Security] 6scan install issues on Zeus and Apache serversGood day clumzoid,
We are checking the matter.
In the meanwhile, perhaps you could try the next action:
Open the file admin/includes/common.php , go to line 457, which contains the next string:$tmp_fname = untrailingslashit( $dir_name ) . ‘sixscantmp_’;
Replace it with the next line:
$tmp_fname = trailingslashit( $dir_name ) . ‘sixscantmp_’;
(Basically remove the “un” part)Please tell us whether this works.
Forum: Plugins
In reply to: [6Scan Security] 404 error on legit page after installHi,
I understood this case is already handled with our technical team.
You will be notified as soon as possible.
Forum: Plugins
In reply to: [6Scan Security] 6scan install issues on Zeus and Apache serversHey Clumzoid,
Any chance you can tell us which host you’re having trouble with? We’ll take a look at their configuration and get back to you with more information.
Thanks!
Forum: Plugins
In reply to: [6Scan Security] [Plugin: 6Scan Security] Still got hackedHi lakersalex,
The conversation continued through private emails and the issue was resolved, due to user privacy issues we can’t share specific details.
Please note that this is very exceptional case and we try to keep conversation open and public in order to help other users and our users’ privacy is top priority.
John
