2chicks

Thanks for replying and for being curious about our experience. Here’s the #1 issue. I have been developing with Woo for ten years, often using 3rd party plugins. On way too many occasions, getting any response, or an adequate response from the plugin devs has been an issue. When that happens, the only backup is Woo support.

What’s confusing is that when you put in a ticket on the Woo site, it’s not disclosed that Woo is not involved. That should be transparent, and #2, if you aren’t getting support from the 3rd party, there is no obvious way to alert Woo as a backup. I could put in a new ticket, but that just steals time and creates another ticket number. Your support form drop-down needs a selection called, ‘3rd Party Dev Not Responding’, so that we can loop you in.

Additionally, your support should not assume that you are the ticket holder and go on a goose chase for an in-house ticket number. Your support personnel, of all people, should know those tickets are going directly to the vendor.

I had to use an hour trying to figure out how to even contact Woo and ended up using FB Messenger like it’s 2001.

The fact that you had to tell me to use: Presales on your support form indicates a problem. How would I know that is the path forward after I have bought a plugin? This is a UX issue. In my mind it’s not presale, so to choose non-conforming selections on your support form makes me feel like a liar, and like I have to cheat the system to get support. Not a good feeling.

You mentioned a Slack channel. Is that something I can join? I am on the Woo Channel, but I’d like to be on the other, if possible.

I finally got some action. It took way too long and I have no idea why Woo couldn’t find my ticket in the system. A thoroughly frustrating experience.

Thank you for hearing me. However, I don’t want to be heard and ignored.

It’s not a good user experience to be shown an offer then have it taken away. That is a conversion nightmare. Nothing should be surfaced until qualifying data is input. If you disagree, I would like you to explain the testing you have done on checkout conversions when that gets taken away. The thing is, there is no harm in waiting to surface that until they put in their data. But there IS harm when you take it away.

https://gist.github.com/2cdevgroup/0a8ac097ae4edb6408c4a89251b984df

My shipping settings are:
–Default to customer shipping addy
–Enable shipping calc on cart
–Zone 1: USA | Flat Rate $50
–Zone 2: Kansas | Local Delivery $25

You ask which zone local pickup is in — that is exactly the problem. It lives by itself. When I make a zone and go to add Local Pickup to it, it says to manage it on the Local Pickup screen, which does NOT allow you to put it in a zone.

Sorry for the delay, I was triaging another client’s store. Here’s the first thing this all comes down to. I can’t this setting to stick.

WooCommerce > General > Default custom location: “No location by default”

I chose it, and hit save, but when I scroll back up to check, it’s back to: Shop/Country Region

This is a setting that the docs say I can choose, but it’s not working. https://woocommerce.com/document/configuring-woocommerce-settings/general/

On that drop down, when I select any setting other than “No location by default”, the setting words show when I go to save. But on “No location by default”, the drop down is blank, so it’s like save nothing.

The UI is failing to apply that option.

The evidence is right here in the HTML:

• No location by default exists as a valid option: value=""
• the real select is still marked selected="selected" on value="base"
• the visible Select2 control goes blank instead of switching to the empty-value option

So the bug is not “that option doesn’t exist.” The bug is: the enhanced drop down is treating the empty-string option like null/nothing instead of a valid selection.

@hitendra-chopda It’s been a week and no solution to this. We can’t sell any products until this is fixed. Please help.

I am the webmaster for this site. I don’t have any detailed history from the owner except that people started complaining that they got a fatal error when clicking the Add to Cart button. I think this is fairly recent. We are using the latest free version of the plugin and the latest version of WP. I have screenshots of the settings that I can share if there’s a secure place to share them.

I uploaded it and it says I already have that version. Does it have the same version number as the one before? 2.9.4

@digitalapps I would add that if people were already on the page in question, on the back end, to remind them to hard refresh the page AFTER updating the plugin. That makes the Block Recovery thing appear. That’s what screwed me up, was not seeing it, because I hadn’t thought to refresh the page.

I have to say that you are one of my favorite devs, because you are so kind and responsive. You exhibit a spirit of gratitude and team work. Thanks so much.