Hi there,
Thank you for your feedback.
We regret to hear about your recent experience. However, there seems to be a misunderstanding. Our records indicate that:
- Your support forum post was responded to promptly.
- Your (single) private support request received a response from our support team within 24 hours, and our system confirms that our response was read. We did not receive any further communication.
Our team provides high-quality products and efficient customer service. We recommend double-checking your contact points with us, as we are committed to resolving any issues you might have faced.
We understand you’ve found a different solution that suits your needs. That’s completely fine. We just want to clarify our support timeline for the sake of transparency and accuracy.
Kind regards,
Niklas
