This issue does only occur in checkout, not the cart. That might explain other successful PayPal orders.
Hi @art2dev
A copy of your system report or plugin log files will help us better understand your setup and identify potential issues.
The system report can be accessed from here:
WooCommerce > Status > Get system report > Copy for support
You can share the report with us either here in the forums or privately from here, if you prefer. If sending privately, please include a link to this thread for context.
Thanks!
Kind regards,
Niklas
Hi @art2dev
I hope the support team provided a satisfactory solution to the reported problem. As additional guidance is offered privately and linked to this thread, I’ll mark it as resolved for now to avoid duplication.
But if any issues or questions remain despite the suggested solution, please don’t hesitate to reply to the support request via mail or to reopen this thread with additional details.
Thank you!
Kind regards,
Niklas
I haven’t heard from the support team since a week. So, no. The issue isn’t fixed. We went with another PayPal plugin after one week with failing payments.
Hi @art2dev,
The team received your request on Jul 26, 15:05, responded on Jul 27, 8:05, and there is a read confirmation on our message from Jul 27 @ 22:48.
So our response was read by someone. I suggest double-checking your mail inbox, as the support request was created with a generic contact email address. We didn’t receive any further feedback about the proposed solution.
We can resend our message, but it’s completely understandable if you choose not to pursue it further after finding an alternative solution that suits your needs.
Kind regards,
Niklas
