wrong date

  • Resolved helpar

    (@helpar)


    1 year, 6 months ago

    Hello,
    I have a problem with the end date in the registration confirmation. For example, the event date is 11. to 13.4.25 (dd.tt.yy), but in the e-mail confirmation and on the event page it says 11. to 14.4.25. What could be the reason for this? (Link/Screenshot)

    I use the ‘Registrations for The Events Calendar’ plugin and have already corresponded with the support team there. They wrote to me: ‘This part of the plugin is more related to The Events Calendar.’ They also advised me to change the date settings from the UTC+ time zone to the proper time zone – in my case ‘Berlin’. I have done that. Unfortunately, the error still persists.

    What can I do?

    Best regards
    Helga

    The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)
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  • Thread Starter helpar

    (@helpar)

    1 year, 5 months ago

    Hi,
    You are far too quick to close the posts. It’s just before Christmas and the to-do list is endless. 🙂

    Unfortunately, the problem has not been solved. I don’t understand how the registration could be related to the date issue. The support of the plugin ‘Registrations’ has also taken care of the problem – unfortunately without a solution.

    I have also tested it without Thrive Architect – directly from the event. Same result. The wrong date is already displayed in the event – without registration.

    https://www.loom.com/share/ad06c2de75eb4efd9eda64c03fa4e66d?sid=e1eac650-9182-48fa-99cb-0c68d5a70fa5

    The date in WordPress is set to ‘Berlin’. Is that wrong?
    I hope you can find a solution.

    Best regards
    Helga

    Plugin Support tristan083

    (@tristan083)

    1 year, 5 months ago

    Hi @helpar ,

    Thank you for your message.

    Based on your screen recording, I am still seeing your event to be in UTC+0, could you try setting the event time zone to Berlin (see https://go.screenpal.com/watch/cZl2VRnnEzq) as well?

    Plugin Support Darian

    (@d0153)

    1 year, 5 months ago

    Hi @helpar

    I hope everything is going smoothly for you. I just wanted to touch base and inquire if you had the opportunity to review Tristan’s response as it has been some time since we last heard from you.

    Looking forward to your reply.

    Plugin Support Darian

    (@d0153)

    1 year, 5 months ago

    Hi @helpar

    It appears that there hasn’t been any recent activity on this thread, so we’ll close this for now.

    However, if you have any additional questions or concerns on this issue, feel free to start a re-open this thread anytime.

Viewing 4 replies - 16 through 19 (of 19 total)
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