Support » Plugin: WP Google Maps » WP Google Maps Basic cannot be installed

  • Resolved sandrazurich

    (@sandrazurich)


    Hello

    I had the Basic and Pro version of WP Google Maps installed before.
    Now, the Basic version disappeared from the Plugin selection – the Pro version is still there…
    When I try to reinstall the Basic version it fails with the message “Installation failed: Destination folder already exists.”

    Please help, as the google map is the core piece of our website.

    Thank you and best regards!
    Sandra

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author perryrylance

    (@perryrylance)

    Hi there

    Thank you for getting in touch.

    It sounds like your plugin installation has been damaged somehow and that files are missing, but because other files are present WordPress will not allow you to overwrite the remaining files.

    You will need to remove the folder over FTP or using a file manager before reinstalling.

    Please try that and let us know if that helps?

    Kind regards
    – Perry

    Dear Perry

    Thank you very much for your quick reply.

    It worked!

    Have a nice weekend,
    BR
    Sandra

    Plugin Author perryrylance

    (@perryrylance)

    Hi Sandra

    We’re glad to hear it, thank you for letting us know!

    Kind regards
    – Perry

Viewing 3 replies - 1 through 3 (of 3 total)
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