WordPress.com dashboard and chrome

Resolved marierebelle
(@marierebelle)

10 years, 7 months ago

I use Jetpack on my wordpress.org sites and use the wordpress.com dashboard to see my stats, see comments on the different sites and click through to the site I want to work on.

Two days ago a problem started where I cannot log into my WordPress.com dashboard. I have the correct login details, but the page just seem to refresh and ask my login details again. I have tried to reset my password, but then I am told that my username doesn’t exist.

I have cleared all browser data, cookies, history, etc. but still it doesn’t work.

Can you help me?

https://wordpress.org/plugins/jetpack/

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Jeremy Herve
(@jeherve)

Jetpack Mechanic 🚀

10 years, 7 months ago

Could you try using this account recovery form, so we can help you regain access?
https://en.wordpress.com/wp-login.php?action=recovery

Thanks!

Thread Starter marierebelle
(@marierebelle)

10 years, 7 months ago

My account is not gone. I can still access it on other browsers, just not on Chrome. Should I then still use the account recovery form?

Plugin Author Jeremy Herve
(@jeherve)

Jetpack Mechanic 🚀

10 years, 7 months ago

Could you then try clearing out your cache and cookies in that browser, and let me know how it goes?
http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

Thread Starter marierebelle
(@marierebelle)

10 years, 7 months ago

In my first message I mentioned that I have cleared my cache and deleted cookies, but that it didn’t work.

I have now done it again, but it still doesn’t work.

I have opened an incognito window in Chrome and there I can log in, but not in my normal Chrome browser where cookies are enabled.

Plugin Author Jeremy Herve
(@jeherve)

Jetpack Mechanic 🚀

10 years, 7 months ago

Could you try deactivating any browser extension that may affect the way your cookies behave?

Thread Starter marierebelle
(@marierebelle)

10 years, 7 months ago

Thank you! I have disabled all extensions and by switching them on, one by one, I discovered that the Alexa Traffic Rank extension was the culprit. Everything works now the way it should.

Viewing 6 replies - 1 through 6 (of 6 total)

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